Browse latest BPO Market Development market analyses by title
June 2006 | Market Analysis by John Willmott A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering: August 2010 | Market Analysis by Mark Dale The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors. However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector. May 2009 | Market Analysis by John Willmott The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges. In particular the study uses senior executive interviewing to establish: October 2008 | Market Analysis by John Willmott The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks. This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities. January 2010 | Market Analysis by John Willmott The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages. The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers: May 2010 | Market Analysis by John Willmott The "BPO Opportunities in Energy & Utilities - 2010" market analysis consists of 88 pages. The market analysis is based on interviews with utility and energy company executives in the U.S., Europe, and Asia Pacific and covers: August 2007 | Market Analysis by John Willmott Organizations in the energy & utilities sector face demand fluctuations and high cost pressure, both major drivers for BPO. This analysis of the energy & utilities sector includes identification of: May 2010 | Market Analysis by John Willmott The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages. The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers: January 2009 | Market Analysis by John Willmott This market analysis, consisting of 79 pages, identifies the business issues now faced by healthcare & pharmaceutical companies, and their key business initiatives and BPO buying intentions for 2009. Even prior to the credit crunch, both pharmaceutical companies and healthcare providers recognized the need to reduce their cost-to-serve, and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing their F&A, HR, and indirect procurement functions to reduce their overhead costs. The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective. January 2010 | Market Analysis by John Willmott The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages. The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:
BPO Benchmarking & Adoption
BPO Delivery from the Philippines
BPO Oportunities in U.K. Local Government
BPO Opportunities in Banking During 2009
BPO Opportunities in Banking Sector - 2010
BPO Opportunities in Energy & Utilities - 2010
BPO Opportunities in Energy & Utilities Sector
BPO Opportunities in Healthcare & Pharmaceuticals -2010
BPO Opportunities in Healthcare & Pharmaceuticals Sector During 2009
BPO Opportunities in Insurance Sector - 2010
