Browse latest BPO Market Development market analyses by title

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

  • BPO Opportunities in Banking During 2009

    October 2008 | Market Analysis by John Willmott

    The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks.

    This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities.

  • BPO Opportunities in Energy & Utilities Sector

    August 2007 | Market Analysis by John Willmott

    Organizations in the energy & utilities sector face demand fluctuations and high cost pressure, both major drivers for BPO.

    This analysis of the energy & utilities sector includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • BPO Opportunities in Life Insurance Sector

    August 2007 | Market Analysis by John Willmott

    This study assists sourcing managers and vendors in understanding business issues and sourcing developments within the life insurance sector.

  • BPO Opportunities in the Banking Sector

    August 2007 | Market Analysis by John Willmott

    The banking sector needs to combine the introduction of new high-appeal products with a strong cost improvement focus.

    This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the of the banking sector including identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • BPO Opportunities in the Insurance Sector During 2009

    October 2008 | Market Analysis by John Willmott

    The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.

    This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.

    The report is one of a series covering BPO opportunities from an industry sector perspective.

  • BPO Opportunities in the Property & Casualty Insurance Sector

    August 2007 | Market Analysis by John Willmott

    Property & casualty companies are seeking improved integration of sales and service in a low-cost multi-channel environment.

    This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the property & casualty insurance sector and includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • BPO Opportunities in the Retail and CPG Sector

    August 2007 | Market Analysis by John Willmott

    This study assists sourcing managers and vendors in understanding business issues and sourcing developments within the banking sector.

  • BPO Opportunities in the Telecoms & Media Sector

    August 2007 | Market Analysis by John Willmott

    Speed to market is a critical requirement driving initiatives in the telecoms & media sector.

    This analysis assists sourcing managers and suppliers in understanding the key factors driving the pattern of BPO adoption in the telecoms & media sector and includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • Evaluating Approaches to BPO

    May 2006 | Market Analysis by John Willmott

    Presentation given by NelsonHall at Alsbridge buyer conference to assist organizations in evaluating their F&A outsourcing options.

    In particular, the presentation is aimed at assisting buyers in identifying the key factors underlying:

    • Process selection
    • Delivery approaches
    • Risk management.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update November 7, 2008.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.