Browse latest BPO Market Development market analyses by title

The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

In particular the study uses senior executive interviewing to establish:

• Challenges and satisfaction with current service delivery
• The impact of the credit crunch and subsequent recession on approaches to service delivery
• The extent of need for service transformation
• Current use of BPO and planned BPO purchasing intentions
• Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages.

The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers:

• Key business issues and initiatives for 2010 within retail and investment banks
• Shared services issues, initiatives, and banks' SSC outsourcing intentions
• BPO purchasing intentions in 2010 within the banking sector by service type
• Impact of the economic slowdown on banks' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

This market analysis, consisting of 79 pages, identifies the business issues now faced by healthcare & pharmaceutical companies, and their key business initiatives and BPO buying intentions for 2009.

Even prior to the credit crunch, both pharmaceutical companies and healthcare providers recognized the need to reduce their cost-to-serve, and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing their F&A, HR, and indirect procurement functions to reduce their overhead costs.

The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective.

This study assists sourcing managers and vendors in understanding business issues and sourcing developments within the life insurance sector.

This market analysis, consisting of 89 pages, identifies the business issues now faced by energy & utility companies, and their key business initiatives and BPO buying intentions for 2009.

Not surprisingly, the potential economic downturn will lead to a significant increase in cost saving initiatives by organizations in the energy & utilities sector, including operational consolidation, increasing the range of activities performed in shared services centers, and moving processing work offshore.

The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective.