Program Description
What you get from this program
NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how BPO can be applied to your organization
- Assess the scope of BPO that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your wider business
- Identify the most appropriate vendors and understand their individual areas of activity
- Learn from the experience of other organizations in your sector that have already outsourced business processes
- Keep abreast of changing emphases within BPO.
It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the BPO marketplace, including contract awards and new service announcements
- Support business plan development.
Key components
- BPO Market Analyses
assess the options for your company through analyses of the business issues faced by individual industry sectors and the areas in which BPO is being applied - BPO Contract Analyses
use our tracking of changes in BPO TCV awarded to identify changes in activity within the BPO market and emerging opportunities - BPO Case Studies
understand the art of the possible from detailed case studies of organizations that have outsourced BPO processes - BPO Contract Database
track the application and relevance of BPO in your industry by monitoring organizations that are adopting business process outsourcing, updated monthly - BPO Tracking Service
maintain an awareness of the impact of key developments through enhanced analysis of key industry events such as new service launches and financial results within the BPO industry - Analyst Expertise & Advice
use our BPO Market Development analysts for expert advice and opinion to support your sourcing evaluations and engagements.
