Search all CMS reports
Lists all reports within the Customer Management Services program.
Featured research
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Work at Home Agent (WAHA) Service Delivery
June 2009 | Market Analysis by Jeff Selub
This analysis of the WAHA market "Work at Home Agent (WAHA) Service Delivery" consists of 64 report/presentation slides.
The analysis covers:
- The changing shape of WAHA Services
- Market size and growth
- Drivers and inhibitors
- Benefits of WAHA delivery
- Delivery models, teechnology and security
- Recruiting, training, and supervision
- Vendor market shares
- Vendor offerings and targeting
- Challenges and success factors.
Latest research in program
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BPO Opportunities in the Telecoms & Media Sector - 2010
January 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.
The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within telecoms and media companies
- Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within telecoms and media companies by service type
- Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
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Customer Management Services Market Forecast: 2009-2013
November 2009 | Market Analysis by John Willmott
This market analysis "Customer Management Services Market Forecast 2009-2013" provides market forecasts for the customer management services market globally, by geography and by market segment. It also provides details of vendor market shares in customer management services by geography.
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Transcom
June 2009 | Vendor Analysis by Jeff Selub
Analyzes the customer management services offerings and capabilities of Transcom.
Featured vendor assesment
June 2009 | Vendor Analysis by Jeff Selub Analyzes the customer management services offerings and capabilities of Transcom.
Transcom
CMS Tracking Service
Maintain an awareness of the impact of key developments in customer management services through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.
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IBM Implements Multi-Channel Check-In Systems for bmi
Feb 05, 2010
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Direct Alliance Awarded Contract for Revenue Generation Service by Global Technology Company
Jan 27, 2010
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Intec Awarded Contract for Billing & Settlement Software by Globalive
Jan 26, 2010
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Alliance Data Awarded E-Mail Marketing Contract Extension By New York & Company
Jan 21, 2010
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Convergys Awarded Customer Management Services Contract in Support of 2010 U.S. Census
Jan 21, 2010
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Arvato Awarded 5-Year Multi-Tower BPO Contract By Microsoft
Jan 18, 2010
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Experian Awarded Consumer Credit Prescreen Services Contract By Western Sierra Acceptance Corp
Jan 16, 2010
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IBM Awarded Contract for e-Commerce Software by Vineyard Vines
Jan 11, 2010
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Digital River Awarded Online Store Hosting Contract by CyWee
Jan 07, 2010
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Capgemini Awarded Systems Integration Contract By xoserve
Jan 06, 2010

