Customer Management Services

Insightful Analysis to Drive Your Customer Management Outsourcing Strategy. NelsonHall has developed the Customer Management Services Program as a dedicated service for organizations evaluating, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center functions.

Customer Management Services

Work at Home Agent (WAHA) Service Delivery

by Jeff Selub | June 2009

This analysis of the WAHA market "Work at Home Agent (WAHA) Service Delivery" consists of 64 report/presentation slides.

The analysis covers:

  • The changing shape of WAHA Services
  • Market size and growth
  • Drivers and inhibitors
  • Benefits of WAHA delivery
  • Delivery models, teechnology and security
  • Recruiting, training, and supervision
  • Vendor market shares
  • Vendor offerings and targeting
  • Challenges and success factors.

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CMS Contracts Database

Track the pattern of Customer Management Services service adoption in your industry by monitoring CMS contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update September 5, 2010.

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