Access our Analyst Expertise

NelsonHall works as a partner with its clients to support them in their customer services outsourcing evaluations and engagements. Our clients have direct access to the analysts who produce all of our published material to ask their expert opinion as required.

Contact NelsonHall

Only NelsonHall clients have access to our CMS analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your contact center and customer services outsourcing strategy and engagements, please contact:

Buy-Side Inquiries
Howard Spode at howard.spode@nelson-hall.com

European & Asia-Pacific Inquiries
Paul Connolly at paul.connolly@nelson-hall.com

Americas Inquiries
Rob Hughes at rob.hughes@nelson-hall.com

Jeffrey Selub

Jeffrey can assist you with queries related to Customer Management Services and in particular in supporting queries relating to the content shown within this program.

To obtain Jeffrey's advice:

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CMS Contracts Database

Track the pattern of Customer Management Services service adoption in your industry by monitoring CMS contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update December 1, 2008.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.