Browse all CMS reports by title
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24/7 Customer - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of 24/7 Customer in the high-tech sector.
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ACS - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes ACS' offerings and capabilities in WAHA services.
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Adare Halcyon, Adare Carwin & Adare Lexicon - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Adare Halcyon, Adare Carwin & Adare Lexicon.
This profile is published in conjunction with NelsonHall's document management market analysis report within NelsonHall's Procurement Outsourcing program.
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Aditya Birla Minacs
March 2008 | Vendor Analysis by Suvradeep Bhattacharjee
This assessment of customer management services specialist Aditya Birla Minacs consists of 11 pages.
The acquisition of Minacs Worldwide in July 2006 transformed TransWorks into a global player with c. 11,000 agents and operations in India, U.S., Canada, U.K. and Germany. The merged company, now called Aditya Birla Minacs, has global revenues of c. $283m. This acquisition was aimed at building scale and strengthening TransWorks capabilities in automotive and technology/telecom sectors in North America.
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Aditya Birla Minacs - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of Aditya Birla Minacs in the high-tech sector.
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Affiliated Computer Services - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Affiliated Computer Services.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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Analysis of Convergys Contract with U.S. Postal Service
February 2003 | Market Analysis by Paul Connolly
NelsonHall has published an analysis of Convergys' customer management services contract win with the U.S. Postal Service.
The analysis stresses the importance of full life-cycle capability in customer management services.
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Arvato Services
September 2006 | Vendor Analysis by Suvradeep Bhattacharjee
An assessment of the customer management services capabilities of arvato services.
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arvato services - Customer Management Services
November 2003 | Vendor Analysis by Helen Neale
arvato services is a subsidiary of Bertelsmann AG, with a strong focus on:
- Extended customer management services
- The media sector
- Germany and France.
However, the company is now endeavoring to extend its capabilities and targeting beyond these domains.
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Astron - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Astron.
This profile is published in conjunction with NelsonHall's document management market analysis report.