Browse all CMS reports by title
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24/7 Customer - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of 24/7 Customer in the high-tech sector.
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ACS - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes ACS' offerings and capabilities in WAHA services.
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Adare Halcyon, Adare Carwin & Adare Lexicon - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Adare Halcyon, Adare Carwin & Adare Lexicon.
This profile is published in conjunction with NelsonHall's document management market analysis report within NelsonHall's Procurement Outsourcing program.
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Aditya Birla Minacs
March 2008 | Vendor Analysis by Suvradeep Bhattacharjee
This assessment of customer management services specialist Aditya Birla Minacs consists of 11 pages.
The acquisition of Minacs Worldwide in July 2006 transformed TransWorks into a global player with c. 11,000 agents and operations in India, U.S., Canada, U.K. and Germany. The merged company, now called Aditya Birla Minacs, has global revenues of c. $283m. This acquisition was aimed at building scale and strengthening TransWorks capabilities in automotive and technology/telecom sectors in North America.
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Aditya Birla Minacs - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of Aditya Birla Minacs in the high-tech sector.
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Aegis - Social Media Services
September 2011 | Vendor Analysis by Thomas Whittle
Analyzes Aegis's offerings and capabilities in social media BPO services.
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Aegis - South Africa
May 2011 | Vendor Analysis by John Willmott
Analyzes Aegis' customer management services activity and delivery capability in South Africa.
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Affiliated Computer Services - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Affiliated Computer Services.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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Analysis of Convergys Contract with U.S. Postal Service
February 2003 | Market Analysis by Paul Connolly
NelsonHall has published an analysis of Convergys' customer management services contract win with the U.S. Postal Service.
The analysis stresses the importance of full life-cycle capability in customer management services.
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Analysis of South Africa as a BPO Delivery Location
May 2011 | Market Analysis by John Willmott
The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.
The objectives of the report are to identify:
- The experience of organisations that use South Africa for international BPO service delivery
- The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
- The profile of companies using South Africa BPO service delivery by industry sector
- The profile of international service delivery from South Africa by service type
- The benefits sought from South African service delivery and the profile of benefits achieved
- The delivery cost structure associated with South Africa, including details of government incentives.