Browse all CMS reports by title
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NelsonHall Service Type Definitions
February 2003 | Market Analysis by Helen Neale
This document provides definitions of the "Service Type" classification used by NelsonHall within its services.
In particular, the documents provides details of NelsonHall's unique classifications of Business Process Outsourcing and IT Outsourcing.
The service areas covered include:
- Business process outsourcing
- IT Outsourcing
- Professional Services.
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Oce Business Services - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Oce Business Services.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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OfficeTiger - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of OfficeTiger.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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Offshore BPO Delivery
February 2004 | Market Analysis by Helen Neale
This market analysis analyzes the role and opportunity for offshore service delivery, covering:
- The Changing Face of Offshore BPO Delivery
- Customer Requirements for Offshore BPO Delivery
- Offshore Delivery Value and Activity Forecasts
- Offshore Delivery Location Analysis
- Vendor Capabilities and Positioning
- Offshore BPO Delivery Challenges and Success Factors.
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Pitney Bowes Management Services - Document Management Services
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Pitney Bowes Management Services.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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Platform BPO - Definition
April 2010 | Market Analysis by Katharina Grimme
Contains NelsonHall's definition for platform BPO
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Presentation to TPI Sourcing Industry Council
November 2004 | Market Analysis by John Willmott
This is the presentation on the future of BPO given by NelsonHall at TPI's Sourcing Industry Conference in London on 10th November 2004.
The key message is that the ultimate goal may be multi-client, multi-shore utility centers but that vendors will typically need to start the journey with a strong operational focus and less ambitious delivery capabilities.
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Shared Services & Outsourcing Trends
June 2006 | Market Analysis by Paul Connolly
Analyzes the dynamics between shared services and business process outsourcing.
Topics covered include:
- From traditional outsourcing to Shared Service Centers
- Shared Services and BPO in F&A and HR
- Commercial and Risk Management.
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Siemens Business Services - Document Management
September 2006 | Vendor Analysis by Rachael Stormonth
An assessment of the document management services capabilities of Siemens Business Services.
This profile is published in conjunction with NelsonHall's document management market analysis report.
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Sitel
October 2007 | Vendor Analysis by Suvradeep Bhattacharjee
ClientLogic acquired Sitel Corporation in January 2007 for approx $450m, the merged entity taking on Sitel branding.
This 16-page vendor assessment anayzes the offerings and capabilities of Sitel in customer management services.