Browse CMS reports by date
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BPO Opportunities in the Telecoms & Media Sector - 2010
January 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.
The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within telecoms and media companies
- Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within telecoms and media companies by service type
- Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
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Customer Management Services Market Forecast: 2009-2013
November 2009 | Market Analysis by John Willmott
This market analysis "Customer Management Services Market Forecast 2009-2013" provides market forecasts for the customer management services market globally, by geography and by market segment. It also provides details of vendor market shares in customer management services by geography.
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Transcom
June 2009 | Vendor Analysis by Jeff Selub
Analyzes the customer management services offerings and capabilities of Transcom.
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Work at Home Agent (WAHA) Service Delivery
June 2009 | Market Analysis by Jeff Selub
This analysis of the WAHA market "Work at Home Agent (WAHA) Service Delivery" consists of 64 report/presentation slides.
The analysis covers:
- The changing shape of WAHA Services
- Market size and growth
- Drivers and inhibitors
- Benefits of WAHA delivery
- Delivery models, teechnology and security
- Recruiting, training, and supervision
- Vendor market shares
- Vendor offerings and targeting
- Challenges and success factors.
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ACS - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes ACS' offerings and capabilities in WAHA services.
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Convergys - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes Convergys' WAHA offerings and capabilities.
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Sutherland Global Services - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes Sutherland Global Services' WAHA offerings and capabilities.
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TeleTech - WAHA Services
May 2009 | Vendor Analysis by Jeff Selub
Analyzes TeleTech's WAHA services offerings and capabilities.
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24/7 Customer - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of 24/7 Customer in the high-tech sector.
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Aditya Birla Minacs - High-Tech CMS
January 2009 | Vendor Analysis by Suvradeep Bhattacharjee
Analyzes the customer management services capabilities of Aditya Birla Minacs in the high-tech sector.