Browse CMS reports by date
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Targeting WAHA Services
January 2012 | Market Analysis by Thomas Whittle
NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages.
"Targeting WAHA Services" covers:
- Changing Shape of the WAHA Market
- Customer Requirements
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- WAHA Market Drivers & Inhibitors
- WAHA Market Segmentation
- Examples of WAHA Contracts
- Application & Benefits of WAHA
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery
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- Delivery Summary for 10 Leading WAHA Vendors
- Recruitment & Agent Models
- Agent Training, Supervision & Deployment
- Security
- Critical Success Factors.
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ARO - WAHA Services
November 2011 | Vendor Analysis by Thomas Whittle
Analyzes ARO's offerings and capabilities in work-at-home-agent (WAHA) services.
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Sitel - WAHA Services
November 2011 | Vendor Analysis by Thomas Whittle
Analyzes Sitel's offerings and capabilities in work-at-home-agent (WAHA) services.
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TeleTech - WAHA Services
November 2011 | Vendor Analysis by Thomas Whittle
Analyzes TeleTech's offerings and capabilities in work-at-home-agent (WAHA) services.
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Customer Management Services Market Forecast 2011-2015
October 2011 | Market Analysis by Thomas Whittle
This market analysis "Customer Management Services Market Forecast 2011-2015" provides market forecasts for the customer management services market globally, by geography and by market segment. It also provides details of vendor market shares in customer management services by geography.
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WNS - Customer Management Services
September 2011 | Vendor Analysis by Thomas Whittle
Analyzes WNS's offerings & capabilities in customer management services.
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Aegis - Social Media Services
September 2011 | Vendor Analysis by Thomas Whittle
Analyzes Aegis's offerings and capabilities in social media BPO services.
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Targeting Outsourced Social Media Services
September 2011 | Market Analysis by Thomas Whittle
The "Targeting Outsourced Social Media Services" market analysis identifies the use of monitoring and engagement services around social media services in support of sales, marketing, and customer care.
The report contents include:
- Changing shape of outsourced social media services
- Customer requirements & market drivers
- Market size & growth
- Vendor market shares
- Vendor offerings and targeting
- Challenges & success factors
- Positioning of vendors against success factors.
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Capgemini - Social Media Services
August 2011 | Vendor Analysis by Thomas Whittle
Analyzes Capgemini's offerings and capabilities in social media BPO services.
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Sitel - Social Media Services
August 2011 | Vendor Analysis by Thomas Whittle
Analyzes Sitel's offerings and capabilities in social media BPO services.