Market Analyses
Understand the market and its implications for your sourcing strategy with our in-depth market analyses of customer management services, assessing the outsourcing of contact center and customer service both individually and in bundled form
These are detailed reports on specific customer management services activities such as application of multi-shoring and use of CMS in the financial services sector. Each market analysis includes coverage of:
- Reasons why organizations adopted CMS outsourcing
- Inhibitors to CMS outsourcing adoption
- Benefits achieved from CMS outsourcing
- Market size and growth
- Vendor market shares
- Vendor positioning
- Critical success factors.
Latest CMS market analyses
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Targeting Customer Management Services in High-Tech
July 2008 | Market Analysis by Suvradeep Bhattacharjee
This analysis of the use of customer management services (CMS) by organizations in the high-tech sector consists of 54 pages.
The assessment covers:
- The future of CMS in high-tech
- Market size & growth
- Buy-side requirements
- Vendor market shares
- Vendor targeting and service offerings
- Geographic usage
- Use of nearshore and offshore delivery
- Critical success factors and vendor positioning.
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Targeting CMS in Financial Services
March 2008 | Market Analysis by Suvradeep Bhattacharjee
This market analysis of the use of customer management services is published within NelsonHall's CMS program and consists of 51 slides.
The contents include:
- The future of CMS in financial services
- Market size and growth
- Buy-side requirements
- Vendor market shares
- Vendor targeting and service offerings
- Geographic patterns
- Near-shore/offshore delivery
- Critical success factors and vendor positioning.
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Targeting Customer Management Services
December 2007 | Market Analysis by Suvradeep Bhattacharjee
This market assessment analyzes the global market for customer management services by geography, sector, and need-based segmentation.
The areas covered include:
- Market size & growth
- Buy-side requirements
- Vendor revenues and market shares
- Vendor service offerings
- Delivery patterns and capability
- Critical success factors and vendor positioning.
The analysis consists of 72 PowerPoint slides.
Upcoming CMS market analysis
NelsonHall continually evaluates new customer management services and contact center outsourcing opportunities to assist you in keeping up-to-date with your current sourcing options and new market developments.
Coming up:
NelsonHall would be pleased to learn about your interests and requirements. If there are further topics that you would like NelsonHall's CMS program to cover, please contact NelsonHall.
