Market Analyses
Understand the market and its implications for your sourcing strategy with our in-depth market analyses of customer management services, assessing the outsourcing of contact center and customer service both individually and in bundled form
These are detailed reports on specific customer management services activities such as application of multi-shoring and use of CMS in the financial services sector. Each market analysis includes coverage of:
- Reasons why organizations adopted CMS outsourcing
- Inhibitors to CMS outsourcing adoption
- Benefits achieved from CMS outsourcing
- Market size and growth
- Vendor market shares
- Vendor positioning
- Critical success factors.
Search all CMS market analyses
Latest CMS market analyses
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Targeting WAHA Services
January 2012 | Market Analysis by Thomas Whittle
NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages.
"Targeting WAHA Services" covers:
- Changing Shape of the WAHA Market
- Customer Requirements
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- WAHA Market Drivers & Inhibitors
- WAHA Market Segmentation
- Examples of WAHA Contracts
- Application & Benefits of WAHA
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery
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- Delivery Summary for 10 Leading WAHA Vendors
- Recruitment & Agent Models
- Agent Training, Supervision & Deployment
- Security
- Critical Success Factors.
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Customer Management Services Market Forecast 2011-2015
October 2011 | Market Analysis by Thomas Whittle
This market analysis "Customer Management Services Market Forecast 2011-2015" provides market forecasts for the customer management services market globally, by geography and by market segment. It also provides details of vendor market shares in customer management services by geography.
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Targeting Outsourced Social Media Services
September 2011 | Market Analysis by Thomas Whittle
The "Targeting Outsourced Social Media Services" market analysis identifies the use of monitoring and engagement services around social media services in support of sales, marketing, and customer care.
The report contents include:
- Changing shape of outsourced social media services
- Customer requirements & market drivers
- Market size & growth
- Vendor market shares
- Vendor offerings and targeting
- Challenges & success factors
- Positioning of vendors against success factors.
NelsonHall would be pleased to learn about your interests and requirements. If there are further topics that you would like NelsonHall's CMS program to cover, please contact NelsonHall.
