BPO Opportunities in the Telecoms & Media Sector - 2010

by John Willmott | January 2010

The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.

The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:

  • Key business issues and initiatives for 2010 within telecoms and media companies
  • Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
  • BPO purchasing intentions in 2010 within telecoms and media companies by service type
  • Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

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