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Contact NelsonHall

Only NelsonHall clients have access to our customer management services analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your customer service outsourcing strategy and engagements, please contact:

Buy-Side Inquiries:
Paul Connolly at paul.connolly@nelson-hall.com

Vendor Inquiries:
Rob Hughes at rob.hughes@nelson-hall.com

John Willmott

John can assist you with queries related to Customer Management Services and in particular in supporting queries relating to the content shown within this program.

To obtain John's advice:

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CMS Contracts Database

Track the pattern of Customer Management Services service adoption in your industry by monitoring CMS contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update March 3, 2010.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.