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Only NelsonHall clients have access to our customer management services analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your customer service outsourcing strategy and engagements, please contact:

North American Corporate Inquiries:
Tony West on +1 617 663 5737

EMEA Corporate Inquiries:
Paul Connolly on +44 (0)870 770 5967

Vendor Inquiries:
Rob Hughes on +44 (0)870 770 5967

Upcoming research

NelsonHall continually evaluates new customer management services and contact center outsourcing opportunities to assist you in keeping up-to-date with your current sourcing options and new market developments.

Coming up:

  • Customer Management Services in Financial Services

    NelsonHall's next customer management services market analysis will assess the use of customer management services in the financial services sector.

    Here use of customer management services has developed beyond basic customer care to encompass more sophisticated customer retention and cross-selling services. In addition, the sector is in the forefront of rebalancing and fine tuning its customer service across locations.

    The analysis will:

    • Identify where customer management services is being applied in the financial services sector and why
    • Identify how customer management services is being applied in the financial services sector
    • Quantify the benefits being achieved from use of customer management services
    • Analyze the various delivery approaches being taken to customer management services by the financial services sector
    • Assess the coverage, scale, and capability of individual customer management services vendors
    • Identify the critical success factors for service adoption.
    read more

Suvradeep can assist you with queries related to Customer Management Services and in particular in supporting queries relating to the content shown within this program.

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CMS Contracts Database

Track the pattern of Customer Management Services service adoption in your industry by monitoring CMS contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 5, 2008.

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