CMS Vendor Assessments
NelsonHall produces detailed assessments of contact center and customer service outsourcing vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.
These assessments are produced in conjunction with each of NelsonHall's customer management services market analyses. Each assessment provides comprehensive analysis of the vendor's:
- Service offerings
- Organizational structure and delivery capability
- Target markets and key clients
- Partnerships
- Financial performance
- Strategy
- Strengths, weaknesses, and outlook.
Search all CMS vendor assessments
Searches all CMS vendor assessments.
Browse current vendor assessments
June 2009 | Vendor Analysis by Jeff Selub Analyzes the customer management services offerings and capabilities of Transcom. May 2009 | Vendor Analysis by Jeff Selub Analyzes ACS' offerings and capabilities in WAHA services. May 2009 | Vendor Analysis by Jeff Selub Analyzes Convergys' WAHA offerings and capabilities. May 2009 | Vendor Analysis by Jeff Selub Analyzes Sutherland Global Services' WAHA offerings and capabilities. May 2009 | Vendor Analysis by Jeff Selub Analyzes TeleTech's WAHA services offerings and capabilities.
Transcom
ACS - WAHA Services
Convergys - WAHA Services
Sutherland Global Services - WAHA Services
TeleTech - WAHA Services
Further coverage
NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Customer Management Services program to cover, please contact NelsonHall.
