CMS Vendor Assessments
NelsonHall produces detailed assessments of contact center and customer service outsourcing vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.
These assessments are produced in conjunction with each of NelsonHall's customer management services market analyses. Each assessment provides comprehensive analysis of the vendor's:
- Service offerings
- Organizational structure and delivery capability
- Target markets and key clients
- Partnerships
- Financial performance
- Strategy
- Strengths, weaknesses, and outlook.
Search all CMS vendor assessments
Searches all CMS vendor assessments.
Browse current vendor assessments
November 2011 | Vendor Analysis by Thomas Whittle Analyzes ARO's offerings and capabilities in work-at-home-agent (WAHA) services. November 2011 | Vendor Analysis by Thomas Whittle Analyzes Sitel's offerings and capabilities in work-at-home-agent (WAHA) services. November 2011 | Vendor Analysis by Thomas Whittle Analyzes TeleTech's offerings and capabilities in work-at-home-agent (WAHA) services. September 2011 | Vendor Analysis by Thomas Whittle Analyzes WNS's offerings & capabilities in customer management services. September 2011 | Vendor Analysis by Thomas Whittle Analyzes Aegis's offerings and capabilities in social media BPO services.
ARO - WAHA Services
Sitel - WAHA Services
TeleTech - WAHA Services
WNS - Customer Management Services
Aegis - Social Media Services
Further coverage
NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Customer Management Services program to cover, please contact NelsonHall.
