CMS Vendor Assessments

NelsonHall produces detailed assessments of contact center and customer service outsourcing vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.

These assessments are produced in conjunction with each of NelsonHall's customer management services market analyses. Each assessment provides comprehensive analysis of the vendor's:

  • Service offerings
  • Organizational structure and delivery capability
  • Target markets and key clients
  • Partnerships
  • Financial performance
  • Strategy
  • Strengths, weaknesses, and outlook.

Search all CMS vendor assessments

Searches all CMS vendor assessments.

Browse current vendor assessments

  • ClientLogic

    February 2005 | Vendor Analysis by Beatrice Ramelle-Rigollet

    An assessment of the capabilities of customer management services specialist ClientLogic.

  • SR.Teleperformance - Customer Management Services

    November 2004 | Vendor Analysis by Helen Neale

    An assessment of the customer management services offerings and strategy of SR.Teleperformance.

  • Exlservice.com

    June 2004 | Vendor Analysis by Helen Neale

    Assesses the business process outsourcing activities and strategy of offshore specialist Exlservice.com.

  • TeleTech - Customer Management Services

    March 2004 | Vendor Analysis by Helen Neale

    An assessment of the capabilities of customer management services specialist TeleTech.

  • Intelenet Global Services

    January 2004 | Vendor Analysis by Helen Neale

    Intelenet Global Services is a BPO services joint venture between Tata Consultancy Services and HDFC. TCS subsequently sold its shareholding to Barclays.

Further coverage

NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Customer Management Services program to cover, please contact NelsonHall.

John Willmott

John can assist you with queries related to Customer Management Services and in particular in supporting queries relating to the content shown within this program.

To obtain John's advice:

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CMS Contracts Database

Track the pattern of Customer Management Services service adoption in your industry by monitoring CMS contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update September 5, 2010.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.