Browse all CMS vendor assessments by date

  • ARO - WAHA Services

    November 2011 | Vendor Analysis by Thomas Whittle

    Analyzes ARO's offerings and capabilities in work-at-home-agent (WAHA) services.

  • Sitel - WAHA Services

    November 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Sitel's offerings and capabilities in work-at-home-agent (WAHA) services.

  • TeleTech - WAHA Services

    November 2011 | Vendor Analysis by Thomas Whittle

    Analyzes TeleTech's offerings and capabilities in work-at-home-agent (WAHA) services.

  • WNS - Customer Management Services

    September 2011 | Vendor Analysis by Thomas Whittle

    Analyzes WNS's offerings & capabilities in customer management services.

  • Aegis - Social Media Services

    September 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Aegis's offerings and capabilities in social media BPO services.

  • Capgemini - Social Media Services

    August 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Capgemini's offerings and capabilities in social media BPO services.

  • Sitel - Social Media Services

    August 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Sitel's offerings and capabilities in social media BPO services.

  • transcosmos - Social Media Services

    August 2011 | Vendor Analysis by Thomas Whittle

    Analyzes transcosmos's offerings and capabilities in social media services

  • Teleperformance - Social Media Services

    August 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Teleperformance's offerings and capabilities in social media BPO services.

    Teleperformance was relatively quick to initiate the process of developing capabilities around social media, with basic agent services in support of social media being undertaken before the end of 2009.....

  • TeleTech - Social Media Services

    August 2011 | Vendor Analysis by Thomas Whittle

    Analyzes TeleTech's offerings and capabilities around social media services.

    TeleTech began developing social-media capabilities in late 2009 as a logical next step in developing their overall service offerings. Social-media offerings fall within TeleTech's 'Customer Service Innovation' line, being marketed as an across-channel optimizer, rather than an offering in isolation......

Thomas Whittle

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