Browse all CMS vendor assessments by name

  • 24/7 Customer - High-Tech CMS

    January 2009 | Vendor Analysis by Suvradeep Bhattacharjee

    Analyzes the customer management services capabilities of 24/7 Customer in the high-tech sector.

  • ACS - WAHA Services

    May 2009 | Vendor Analysis by Jeff Selub

    Analyzes ACS' offerings and capabilities in WAHA services.

  • Adare Halcyon, Adare Carwin & Adare Lexicon - Document Management Services

    September 2006 | Vendor Analysis by Rachael Stormonth

    An assessment of the document management services capabilities of Adare Halcyon, Adare Carwin & Adare Lexicon.

    This profile is published in conjunction with NelsonHall's document management market analysis report within NelsonHall's Procurement Outsourcing program.

  • Aditya Birla Minacs

    March 2008 | Vendor Analysis by Suvradeep Bhattacharjee

    This assessment of customer management services specialist Aditya Birla Minacs consists of 11 pages.

    The acquisition of Minacs Worldwide in July 2006 transformed TransWorks into a global player with c. 11,000 agents and operations in India, U.S., Canada, U.K. and Germany. The merged company, now called Aditya Birla Minacs, has global revenues of c. $283m. This acquisition was aimed at building scale and strengthening TransWorks capabilities in automotive and technology/telecom sectors in North America.

  • Aditya Birla Minacs - High-Tech CMS

    January 2009 | Vendor Analysis by Suvradeep Bhattacharjee

    Analyzes the customer management services capabilities of Aditya Birla Minacs in the high-tech sector.

  • Aegis - Social Media Services

    September 2011 | Vendor Analysis by Thomas Whittle

    Analyzes Aegis's offerings and capabilities in social media BPO services.

  • Aegis - South Africa

    May 2011 | Vendor Analysis by John Willmott

    Analyzes Aegis' customer management services activity and delivery capability in South Africa.

  • Affiliated Computer Services - Document Management Services

    September 2006 | Vendor Analysis by Rachael Stormonth

    An assessment of the document management services capabilities of Affiliated Computer Services.

    This profile is published in conjunction with NelsonHall's document management market analysis report.

  • ARO - WAHA Services

    November 2011 | Vendor Analysis by Thomas Whittle

    Analyzes ARO's offerings and capabilities in work-at-home-agent (WAHA) services.

  • Arvato Services

    September 2006 | Vendor Analysis by Suvradeep Bhattacharjee

    An assessment of the customer management services capabilities of arvato services.

Thomas Whittle

Thomas can assist you with queries related to Customer Management Services and in particular in supporting queries relating to the content shown within this program.

To obtain Thomas' advice:

Quick Actions

Replay Webcasts