Case Studies

Case studies analyze real-life F&A outsourcing engagements, drawing on examples from across industry sectors to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived F&A outsourcing to be an appropriate response
  • The scope and form of F&A outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse F&A case studies

  • Austrian Air: Revenue Accounting Services

    October 2005 | Case Study by Rachael Stormonth

    This case study examines the outsourcing of its passenger revenue accounting services to AFS - a Tata Consultancy Services subsidiary - by Austrian Air.

  • BBC - F&A Outsourcing

    September 2003 | Case Study by Paul Connolly

    This case study contains a brief description of the BBC's outsourcing of its F&A processes and the key lessons to be learned.

    • This program addresses the needs of companies considering,
    • or actively engaged in, outsourcing aspects of their finance & accounting (F&A) function
    • supports the go-to-market strategies of F&A outsourcing vendors.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • British Airways - Offshore Accounting Services

    September 2003 | Case Study by Paul Connolly

    Many organizations are currently considering use of in-house offshore processing services as an alternative to BPO. This brief case study illustrates the progress made by British Airways with such an approach.

  • Key Lessons in BPO Procurement

    December 2002 | Case Study by Paul Connolly

    "Key Lessons in BPO Procurement" is an analysis of successful user BPO procurement behaviour. The study is based on case studies of BPO procurement, including the BBC's procurement of licence collection services and Abbey Life's procurement of life & pensions policy administration services.

    The study provides objective advice and examples of real-life case studies, covering: - Selecting a Sourcing Approach - Selecting a BPO Vendor - Negotiating a BPO Contract - Making the Transition to BPO. The study is available both within NelsonHall's BPO & Outsourcing service or as a stand-alone report. This study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service. To order, please download the following:

Upcoming F&A case studies

Purchase-to-Pay case studies

NelsonHall is currently interested in developing detailed and quantified case studies for organizations that have undertaken purchase-to-pay outsourcing. If you have experience of undertaking purchase-to-pay outsourcing, then please contact Rand.

Katharina can assist you with queries related to F&A outsourcing and in particular in supporting queries relating to the content shown within this program.

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F&A Contracts Database

Track the pattern of F&A outsourcing service adoption in your industry by monitoring F&A outsourcing contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 5, 2008.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.