Case Studies

Case studies analyze real-life F&A outsourcing engagements, drawing on examples from across industry sectors to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived F&A outsourcing to be an appropriate response
  • The scope and form of F&A outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse F&A case studies

  • Order-to-Cash Operations for Fox Home Entertainment EMEA

    October 2010 | Case Study by Katharina Grimme

    This case study analyses the experience of Twentieth Century Fox Home Entertainment (Fox), which, since 2004, has been outsourcing elements of their European Finance & Accounting function, namely order-to-cash (O2C) processing, to BPO provider Vengroff Williams Associates (VWA).

  • Infosys: Transforming Philips' Shared Service Centers

    August 2009 | Case Study by Katharina Grimme

    In 2002, Philips had c. 6,000 F&A personnel and conducted a benchmark on the efficiency of its financial processes. The benchmark found that performance was good but comparatively expensive. The company then decided to develop a shared service center operating model.

    However, an increasing pressure on Philips to reduce the cost for administrative tasks, together with a desire to provide career paths for SSC personnel and to invest further led to Philips considering the sell-off of its SSCs to an external F&A service provider.

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • NHS Shared Business Services

    November 2005 | Case Study by Rachael Stormonth

    A case study of the NHS Shared Financial Services initiative, involving the outsourcing of F&A services across health authorities.

  • Austrian Air: Revenue Accounting Services

    October 2005 | Case Study by Rachael Stormonth

    This case study examines the outsourcing of its passenger revenue accounting services to AFS - a Tata Consultancy Services subsidiary - by Austrian Air.

Mike can assist you with queries related to F&A outsourcing and in particular in supporting queries relating to the content shown within this program.

Rachael Stormonth on Latest Trends in F&A BPO

Rachael Stormonth, Senior Vice President at BPO analyst house NelsonHall, discusses the latest business trends in F&A BPO with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.

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