HR Case Studies

Case studies analyze real-life HR Outsourcing engagements, drawing on examples from across industry sectors to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived HR outsourcing to be an appropriate response
  • The scope and form of HR outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse HR case studies

  • BAE Systems - HR Outsourcing

    February 2004 | Case Study by Paul Connolly

    A case study describing the process and benefits derived from BAE Systems' HR outsourcing contract with Xchanging.

  • Borden Chemical - HR Outsourcing

    September 2003 | Case Study by Paul Connolly

    This brief case study describes the results achieved by Borden Chemicals, Inc. on undertaking HR Outsourcing.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • British Telecommunications - HR Outsourcing

    April 2004 | Case Study by Rachael Stormonth

    Analyzes the impact of BT's outsourcing of its HR function to Accenture.

  • Key Lessons in BPO Procurement

    December 2002 | Case Study by Paul Connolly

    "Key Lessons in BPO Procurement" is an analysis of successful user BPO procurement behaviour. The study is based on case studies of BPO procurement, including the BBC's procurement of licence collection services and Abbey Life's procurement of life & pensions policy administration services.

    The study provides objective advice and examples of real-life case studies, covering: - Selecting a Sourcing Approach - Selecting a BPO Vendor - Negotiating a BPO Contract - Making the Transition to BPO. The study is available both within NelsonHall's BPO & Outsourcing service or as a stand-alone report. This study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service. To order, please download the following:


Upcoming HR case studies

Recruitment Process Outsourcing case studies

NelsonHall is currently interested in developing detailed and quantified case studies for organizations that have undertaken recruitment process outsourcing. If you have experience of undertaking recruitment process outsourcing, then please contact Gary.

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HR Contracts Database

Track the pattern of HR outsourcing service adoption in your industry by monitoring HR Outsourcing contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 5, 2008.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.