Browse all IT Outsourcing market analyses
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ITO in the German Finance Sector: Challenges and Success Factors
August 2008 | Market Analysis by Katharina Grimme
The financial services sector in Germany has experienced significant changes over the past years. This transformation process is characterized by the concentration on core business activities, an increase in cost efficiency and a stronger focus on sales activities. IT has an important role to play in the achievement of these challenges: it must fulfill the requirements of the business operations and take a proactive role in laying the foundations for business innovation. The outsourcing of applications and/or IT processes to a specialist service provider is one strategic sourcing option.
This report is available free-of-charge. To obtain your copy please email Rob Hughes.
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Network-Centric Outsourcing
August 2008 | Market Analysis by Dominique Raviart
This report analyzes the market for network-centric outsourcing and consists of 45 slides in report/presentation format
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Application Management Assessment and Forecast
July 2008 | Market Analysis by Dominique Raviart
The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.
Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.
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Software Testing Assessment and Forecast
March 2008 | Market Analysis by Dominique Raviart
This study "Software Testing Assessment and Forecast" is an analysis of the software testing market consisting of 80 slides.
Software testing is developing from a service supplied as an add-on to software development services to a specialist service in its own right.
The "Software Testing Assessment and Forecast" report covers:
- Changing shape of software testing
- Buy-side requirements
- Impact of specialist testing services on IT services
- Market size and growth
- Vendor market shares
- Vendor selection criteria
- Development of new offerings
- Challenges and success factors.
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Assessing End User Workplace Services
February 2008 | Market Analysis by Katy Ring
This assessment consists of 57 slides and covers:
- Changing shape of end user workplace services
- Customer requirements
- Impact of virtualization on the end user workplace services market
- Market size and growth
- Vendor market shares
- Vendor offerings and targeting
- Remote delivery and field service support
- Challenges and success factors.
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Assessing Remote Infrastructure Management
November 2007 | Market Analysis by Katy Ring
An assessment of the emerging remote infrastructure management services (RIM) market.
The assessment consists of 60 slides covering:
- Customer requirements, including the drivers and benfits of RIM adoption
- The impact of remote infrastructure management on the traditional IT infrastructure services market
- Market size and growth
- Vendor revenues and market shares by service type and geography
- Vendor offerings and targeting
- Challenges and success factors
- The evolution of the RIM market.
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SOA Presentation
July 2007 | Market Analysis by Katy Ring
A presentation summarizing the findings of the SOA market analysis. SOA is a key approach for enterprise application integration, with particular relevance in the insurance sector.
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The SOA IT Services Opportunity: 2007-2008
July 2007 | Market Analysis by Katy Ring
This report analyzes the market for SOA-based services.
It is based on interviews with 120 CIOs and IT managers, and the leading SOA-based IT service providers and covers organizations':
- Key business and IT initiatives
- Current and planned usage of SOA
- Current and planned usage of external SOA consulting and integration services
- Benefit expectations and vendor selection criteria.
The report covers activity in the banking, insurance, retail & CPG, telecoms & media, energy & utilities, and federal government sectors across North America and Europe.
The report consists of 155 pages.
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Application Management - July 2003
July 2003 | Market Analysis by John Willmott
Use of application management has traditionally been driven by the need for radically different in-house resourcing levels and skill profiles in the face of major new system developments.
However, new system development is now financially constrained and typically more incremental in approach than previously and this is having an impact on both the level and nature of the application management market.
Managers involved in targeting the application management market will need to adjust to these changes and should understand:
- How have the expectations from application management services changed over the past year?
- What benefits are clients now seeking from application management services?
- How do user requirements and expectations differ by industry sector?
- How have contractual and sourcing expectations changed in the face of increasing user demands?
- What selection criteria will clients use in choosing suppliers of application management?
- What vendor capabilities are now needed for success?
- Where are the new service opportunities?
- How are our competitors addressing these opportunities?
NelsonHall's "Application Management Services" Market Assessment Report will help you to answer these questions. It is a current view that will assist you in developing your strategy to address emerging application management opportunities.
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BPO & IT Services Opportunities in Supply Chain Management
April 2003 | Market Analysis by John Willmott
Despite widespread dissatisfaction with current supply management processes and systems, organisations are no longer planning major investments in new systems to improve their supply chain capability. Instead the overall emphasis has changed from implementation to:
- Optimising and integrating existing supply chain managment system
- Purchasing established operational capability through use of business process outsourcing.
Accordingly, managers involved in developing SCM and procurement services strategies need to understand the new demands of organisations in 2003. In particular, they need to understand the changes in:
- The business issues faced by supply chain executives and how these differ by sector
- The benefits sought from supply chain and procurement initiatives by organisations in differing sectors
- The current initiatives planned by organisations in supply chain management and procurement
- Planned use of business process outsourcing
- The profile of activities where business process outsourcing is planned
- Clients' vendor selection criteria
- Vendor offerings and positioning
- Where and how can we target this market?
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NelsonHall Service Type Definitions
February 2003 | Market Analysis by Helen Neale
This document provides definitions of the "Service Type" classification used by NelsonHall within its services.
In particular, the documents provides details of NelsonHall's unique classifications of Business Process Outsourcing and IT Outsourcing.
The service areas covered include:
- Business process outsourcing
- IT Outsourcing
- Professional Services.
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Application Management Services
January 2003 | Market Analysis by John Willmott
Application management has in the past been primarily concerned with cost-effectively freeing management from concerns regarding largely static applications.
However, there are now increased pressures on the delivery of application management services. At the same time that demands for greater cost-effectiveness have intensified so has the need for more varied and proactive management of the application portfolio.
Managers involved in targeting the application management market will need to adjust to these changes and should understand:
- How have the expectations from application management services changed over the past year?
- What benefits are clients now seeking from application management services?
- How do user requirements and expectations differ by industry sector?
- How have contractual and sourcing expectations changed in the face of increasing user demands?
- What selection criteria will clients use in choosing suppliers of application management?
- What vendor capabilities are now needed for success?
- Where are the new service opportunities?
- How are our competitors addressing these opportunities?
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BPO & IT Service Opportunities in the Banking Sector 2003
January 2003 | Market Analysis by John Willmott
While IT services activity in the banking sector has continued to decline in 2002, business process outsourcing has continued to show strong market growth and this pattern is expected to continue in 2003.
In order to evaluate this new pattern of opportunity in the banking sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the banking sector?
- What are the principal IT initiatives planned in the banking sector?
- How satisfied are banking executives with their current business processes and with their current IT capability?
- For which applications do banks plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are clients' vendor selection criteria?
- What are client attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO & IT Service Opportunities in the Insurance Sector 2003
January 2003 | Market Analysis by John Willmott
While IT services activity in the insurance sector has continued to decline, the insurance sector emerged as a major BPO opportunity in 2002 and this pattern is expected to continue in 2003.
In order to evaluate this new pattern of opportunity in the insurance sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the insurance sector in 2003?
- What are the principal IT initiatives planned in the insurance sector for 2003?
- How satisfied are insurance executives with their current business processes and with their current IT capability?
- For which applications do insurance firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are their vendor selection criteria?
- What are their attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO & IT Service Opportunities in the Pharmaceuticals Sector 2003
January 2003 | Market Analysis by John Willmott
BPO is increasingly overtaking traditional IT services as the major growth opportunity for IT Services vendors. And in the current market environment, it remains important to identify the precise IT services opportunities emerging in 2003.
In order to evaluate this new pattern of opportunity in the pharmaceuticals sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the pharmaceuticals sector in 2003?
- What are the principal IT initiatives planned in the pharmaceuticals sector for 2003?
- How satisfied are pharmaceuticals executives with their current business processes and with their current IT capability?
- For which applications do pharmaceuticals firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are their vendor selection criteria?
- What are their attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO & IT Service Opportunities in the Telecoms & Media Sector 2003
January 2003 | Market Analysis by John Willmott
While recent IT services activity has been limited in the the telecoms and media sector, the sector has been an important source of BPO contract activity.
In order to evaluate this new pattern of opportunity in the telecoms & media sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the telecoms & media sector?
- What are the principal IT initiatives planned in the telecoms & media sector?
- How satisfied are telecoms & media executives with their current business processes and with their current IT capability?
- For which applications do telecoms & media companies plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are clients' vendor selection criteria?
- What are client attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO & IT Service Opportunities in the Utilities Sector 2003
January 2003 | Market Analysis by John Willmott
While recent IT services activity has been limited in the utilities sector, the sector has been an important source of BPO contract activity in Nort America for companies such as Cap Gemini Ernst & Young and Accenture.
In order to evaluate this new pattern of opportunity in the utilities sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the utilities sector?
- What are the principal IT initiatives planned in the utilities sector?
- How satisfied are utilities executives with their current business processes and with their current IT capability?
- For which applications do utilities companies plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are clients' vendor selection criteria?
- What are client attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO & IT Services Opportunities in Retail & CPG Sector 2003
January 2003 | Market Analysis by John Willmott
BPO is increasingly overtaking traditional IT services as the major growth opportunity for IT Services vendors. And in the current market environment, it remains important to identify the precise IT services opportunities emerging in 2003.
In order to evaluate this new pattern of opportunity in the retail & CPG sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the retail & CPG sector in 2003?
- What are the principal IT initiatives planned in the retail & CPG sector for 2003?
- How satisfied are retail & CPG executives with their current business processes and with their current IT capability?
- For which applications do retail & CPG firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are their vendor selection criteria?
- What are their attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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Outsourcing & IT Services Benchmarking
January 2003 | Market Analysis by John Willmott
The "Outsourcing & IT Services Benchmarking" assessment provides users and services vendors with feedback on the services capabilities of the IT services industry.
This assists users in vendor management and enables the IT services companies to identify priorities for improvement and thereby raise the overall standards of IT services delivery.
The assessment is based on the satisfaction of representative samples of users of both "outsourcing" and "project" services".
