Browse all ITOutsourcing market analyses by title

  • A Revised Forecast of Specialist Software Testing Spending

    June 2009 | Market Analysis by Dominique Raviart

    This analysis provides a revised forecast for specialist software testing services in response to the impact of the current economic environment of software development and hence and software testing.

  • Application Management - July 2003

    July 2003 | Market Analysis by John Willmott

    Use of application management has traditionally been driven by the need for radically different in-house resourcing levels and skill profiles in the face of major new system developments.

    However, new system development is now financially constrained and typically more incremental in approach than previously and this is having an impact on both the level and nature of the application management market.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

    NelsonHall's "Application Management Services" Market Assessment Report will help you to answer these questions. It is a current view that will assist you in developing your strategy to address emerging application management opportunities.

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Application Management Services

    January 2003 | Market Analysis by John Willmott

    Application management has in the past been primarily concerned with cost-effectively freeing management from concerns regarding largely static applications.

    However, there are now increased pressures on the delivery of application management services. At the same time that demands for greater cost-effectiveness have intensified so has the need for more varied and proactive management of the application portfolio.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

  • Assessing End User Workplace Services

    February 2008 | Market Analysis by NelsonHall ITO Analyst

    This assessment consists of 57 slides and covers:

    • Changing shape of end user workplace services
    • Customer requirements
    • Impact of virtualization on the end user workplace services market
    • Market size and growth
    • Vendor market shares
    • Vendor offerings and targeting
    • Remote delivery and field service support
    • Challenges and success factors.

  • Assessing Remote Infrastructure Management

    November 2007 | Market Analysis by NelsonHall ITO Analyst

    An assessment of the emerging remote infrastructure management services (RIM) market.

    The assessment consists of 60 slides covering:

    • Customer requirements, including the drivers and benfits of RIM adoption
    • The impact of remote infrastructure management on the traditional IT infrastructure services market
    • Market size and growth
    • Vendor revenues and market shares by service type and geography
    • Vendor offerings and targeting
    • Challenges and success factors
    • The evolution of the RIM market.

  • BPO & IT Service Opportunities in the Banking Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the banking sector has continued to decline in 2002, business process outsourcing has continued to show strong market growth and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the banking sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the banking sector?
    • What are the principal IT initiatives planned in the banking sector?
    • How satisfied are banking executives with their current business processes and with their current IT capability?
    • For which applications do banks plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?

  • BPO & IT Service Opportunities in the Insurance Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the insurance sector has continued to decline, the insurance sector emerged as a major BPO opportunity in 2002 and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the insurance sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the insurance sector in 2003?
    • What are the principal IT initiatives planned in the insurance sector for 2003?
    • How satisfied are insurance executives with their current business processes and with their current IT capability?
    • For which applications do insurance firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?

  • BPO & IT Service Opportunities in the Pharmaceuticals Sector 2003

    January 2003 | Market Analysis by John Willmott

    BPO is increasingly overtaking traditional IT services as the major growth opportunity for IT Services vendors. And in the current market environment, it remains important to identify the precise IT services opportunities emerging in 2003.

    In order to evaluate this new pattern of opportunity in the pharmaceuticals sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the pharmaceuticals sector in 2003?
    • What are the principal IT initiatives planned in the pharmaceuticals sector for 2003?
    • How satisfied are pharmaceuticals executives with their current business processes and with their current IT capability?
    • For which applications do pharmaceuticals firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?

  • BPO & IT Service Opportunities in the Telecoms & Media Sector 2003

    January 2003 | Market Analysis by John Willmott

    While recent IT services activity has been limited in the the telecoms and media sector, the sector has been an important source of BPO contract activity.

    In order to evaluate this new pattern of opportunity in the telecoms & media sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the telecoms & media sector?
    • What are the principal IT initiatives planned in the telecoms & media sector?
    • How satisfied are telecoms & media executives with their current business processes and with their current IT capability?
    • For which applications do telecoms & media companies plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?