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NelsonHall's "Virtual Desktop Services Assessment and Forecast" consists of 82 pages.

The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons:

• Further lower their end-user computing costs, through the adoption of end-user segmented technologies and services
• Drive security and centralization of data storage.

Since then the market has changed. Demand is now driven by clients wanting to provide mobile workers and VIPs access to applications. This is the largest segment. A few early-adopters clients are also considering BYOD and user-owned devices strategies, sometimes venturing into pilot activity.

Looking ahead, we are expecting a few shifts in the vendor landscape with the arrival of telecom services providers and Indian vendors, as well as a renewed interest from several IT services vendors, which traditionally did not pursue desktop services opportunities, for lack of profitability reasons.

NelsonHall is introducing a quarterly tracker of the performance of key IT services vendors. The purpose of this performance tracker is to assess the growth of the IT services market on a worldwide basis, for IT services, IT infrastructure management, application management, and application services.

This report provides constant currency/constant perimeter growth rates of 14 IT services vendors per services line per quarter and for full-year 2011.

NelsonHall's quarterly review of the state of the global ITO market based on developments in ITO contract TCV.

Reviews ITO contract activity in 2011.

NelsonHall's Q3 2011 ITO Index Call announced a 50% in IT outsourcing bookings. The decline is equally spread across Europe and North America. Public sector, thanks to North America, is performing better (-25%) than commercial (-50%). Level of new scope contracts (versus renewals and extensions) is stable but at low levels. The impact of this low level of bookings plus the macro-economic conditions, which may impact discretionary spend embedded in IT outsourcing contracts, will be felt in 2012,. NelsonHall is announcing a significant slow-down in IT outsourcing spend in 2012, and is announcing spending could fall to as low as minus 4% (worst-case scenario), down from a positive 2% in 2011.

Replay: ITO Index webcast - October 2011

This market analysis of "Legacy Modernization Services" consists of 71 report/presentation slides.

The report covers:

• Changing shape of legacy modernization
• Buy-side requirements
• Market size & growth
• Criteria for selecting a vendor
• Key success factors
• Vendor rankings
• The long-term future of legacy modernization.