Browse latest Procurement Outsourcing reports by title

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Opportunities in Procurement Services

    December 2008 | Market Analysis by Rachael Stormonth

    This analysis of the BPO Opportunities in Procurement Services consists of 100 pages.

    Procurement organizations are facing increasing pressure to achieve increased cost savings in the current economic environment but are often impeded by fragmented buying, fragmented procurement processes, and maverick buying.

    This global market analysis of procurement outsourcing includes:

    • Market size and forecast
    • Identification of the key challenges faced by procurement organizations
    • Planned initiatives and cost reduction targets within current procurement centers
    • Current and planned use of procurement outsourcing services
    • Buyer expectations and vendor selection criteria.

  • Document Management Services

    May 2006 | Market Analysis by Rachael Stormonth

    This assessment of document management services covers both inbound and outbound document management services and analyzes:

    • Customer document management issues
    • Levels of buyer satisfaction with current document management processes
    • Market forecasts by market segment
    • vendor positioning and capability.

    This analysis is based on extensive buyer interviewing and also provides profiles of 29 leading documant management services vendors.

  • Emerging Trends in Sales & Fulfillment Operations

    September 2011 | Market Analysis by John Willmott

    Presentation given at NelsonHall Sales & Fulfillment conference at the Dorchester on September 20, 2011.

  • Evaluating Approaches to BPO

    May 2006 | Market Analysis by John Willmott

    Presentation given by NelsonHall at Alsbridge buyer conference to assist organizations in evaluating their F&A outsourcing options.

    In particular, the presentation is aimed at assisting buyers in identifying the key factors underlying:

    • Process selection
    • Delivery approaches
    • Risk management.

  • IKON Enterprise Services

    January 2008 | Vendor Analysis by Rachael Stormonth

    This assessment of IKON's document management services capability consists of 15 pages.

    IKON's ongoing strategic focus is to reposition itself from being a distributor of hardware to being a provider of document management solutions and services.

    Strategic priorities for IKON Enterprise Services include:

    • IKON Enterprise Services' MPS business to be a strong growth driver for the IKON Group as a whole, in response to growing market demand for document management consulting and managed services
    • Expanding its presence in Europe.

  • Indirect Procurement: BPO Negotiations

    December 2006 | Case Study by Rachael Stormonth

    Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

    Areas covered include:

    • Understanding reasons for outsourcing
    • Typical pricing mechanisms
    • Intellectual property issues
    • Use of SLAs
    • Common areas for dispute.

  • Indirect Procurement Outsourcing Customer Requirements

    January 2007 | Market Analysis by Rachael Stormonth

    Analyzes organizations' requirements from indirect procurement outsourcing.

    The report covers:

    • The indirect procurement issues and challenges faced by user organizations
    • The profile of in-house indirect procurement maturity
    • Current and forecast usage of external indirect procurement services
    • Benefits sought from indirect procurement outsourcing services.

  • Infosys - Procurement BPO

    September 2010 | Vendor Analysis by Rachael Stormonth

    In 2006 Infosys BPO established a procurement BPO practice, announcing in the October an alliance enabling it to use Ketera's on demand spend management solutions to offer procure-to-pay outsourcing services. The partnership also included jointly going to market for procure-to-pay services and collaborating in sales and marketing initiatives.

    In October 2007, Infosys BPO acquired Philips' SSCs for F&A and transactional procurement businesses in Poland, Thailand and India for $27m. This brought in a P2P transactional capability in Lodz, Poland.

    Since 2008, Infosys' procurement BPO practice has been developing its capabilities around sourcing and category management support.

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