Procurement Case Studies

Case studies analyze real-life procurement outsourcing engagements, drawing on examples from across industry sectors to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived procurement outsourcing to be an appropriate response
  • The scope and form of procurement outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse procurement case studies

  • Indirect Procurement: BPO Negotiations

    December 2006 | Case Study by Rachael Stormonth

    Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

    Areas covered include:

    • Understanding reasons for outsourcing
    • Typical pricing mechanisms
    • Intellectual property issues
    • Use of SLAs
    • Common areas for dispute.

  • Key Lessons in BPO Procurement

    December 2002 | Case Study by Paul Connolly

    "Key Lessons in BPO Procurement" is an analysis of successful user BPO procurement behaviour. The study is based on case studies of BPO procurement, including the BBC's procurement of licence collection services and Abbey Life's procurement of life & pensions policy administration services.

    The study provides objective advice and examples of real-life case studies, covering: - Selecting a Sourcing Approach - Selecting a BPO Vendor - Negotiating a BPO Contract - Making the Transition to BPO. The study is available both within NelsonHall's BPO & Outsourcing service or as a stand-alone report. This study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service. To order, please download the following:

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

Upcoming procurement case studies

Sourcing & Category Management case studies

NelsonHall is currently interested in developing detailed and quantified case studies for organizations that have undertaken sourcing & category management outsourcing. If you have experience of undertaking sourcing or category management outsourcing, then please contact Rachael.

Rachael leads our Procurement Outsourcing program providing expert opinion and insight relating to procurement services. To obtain Rachael's advice:

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Download Procurement Contracts Database

Track the pattern of procurement outsourcing service adoption in your industry by monitoring procurement outsourcing contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 5, 2008.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.