Browse latest Document Management reports by title

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • Document Management BPO Market Forecast: 2008-2012

    June 2008 | Market Analysis by Rachael Stormonth

    Provides a global market forecast and vendor market shares for document management BPO by region.

  • Document Management Market Forecast: 2009-2013

    November 2009 | Market Analysis by Rachael Stormonth

    This market size and forecast report consists of 32 pages. It provides extensive market sizing and forecasting for document management outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal document management services including managed print services, inbound document processing, outbound transactional processing, and print management.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Document Management Market Forecast: 2010-2014

    September 2010 | Market Analysis by Rachael Stormonth

    This market size and forecast report provides extensive market sizing and forecasting for document management outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal document management services including inbound document processing, outbound transactional processing, and print management.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Document Management Market Forecast: 2011-2015

    November 2011 | Market Analysis by Rachael Stormonth

    This market size and forecast report provides extensive market sizing and forecasting for document management outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal document management services including managed print services (MPS), inbound document processing, outbound transactional processing, and print management.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Document Management Services

    May 2006 | Market Analysis by Rachael Stormonth

    This assessment of document management services covers both inbound and outbound document management services and analyzes:

    • Customer document management issues
    • Levels of buyer satisfaction with current document management processes
    • Market forecasts by market segment
    • vendor positioning and capability.

    This analysis is based on extensive buyer interviewing and also provides profiles of 29 leading documant management services vendors.

  • eClerx: KPO Services

    January 2008 | Vendor Analysis by Andy Efstathiou

    Profiles the knowledge process outsourcing capabilities of eClerx.

  • IKON Enterprise Services

    January 2008 | Vendor Analysis by Rachael Stormonth

    This assessment of IKON's document management services capability consists of 15 pages.

    IKON's ongoing strategic focus is to reposition itself from being a distributor of hardware to being a provider of document management solutions and services.

    Strategic priorities for IKON Enterprise Services include:

    • IKON Enterprise Services' MPS business to be a strong growth driver for the IKON Group as a whole, in response to growing market demand for document management consulting and managed services
    • Expanding its presence in Europe.

  • Infosys: KPO

    February 2008 | Vendor Analysis by Andy Efstathiou

    Infosys' KPO business activity is part of its BPO organization (commenced in 2002, formerly known as Progeon). Infosys has offered knowledge process outsourcing (KPO) services as a standalone activity since 2004.

  • Opportunities in Document-Based Communication Services: Federal & Central Government

    July 2010 | Market Analysis by John Willmott

    The purpose of this report is to identify opportunities to integrate outbound and inbound document management processes for federal/central government bodies around communication campaigns, and to identify associated opportunities for outsourcing these document management services either collectively or individually

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