Browse all Document Management market analyses

  • The Rise of Knowledge Process Outsourcing

    April 2008 | Market Analysis by Rachael Stormonth

    This presentation of 19 slides analyzes the usage of knowledge process outsourcing (KPO) and was given at OutsourceWorld.

    The presentation covers where KPO can be applied and how KPO is delivered.

  • The Rise of Knowledge Process Outsourcing - Script

    April 2008 | Market Analysis by Rachael Stormonth

    Contains the script for "The Rise of Knowledge Process Outsourcing" presentation.

  • U.S. Document Management User Requirements

    July 2007 | Market Analysis by John Willmott

    The purpose of this study is to analyze user expectations and purchasing intentions for document management services in the U.S.

    The study uses user interviewing to establish:

    • The document management issues and challenges faced by user organizations
    • Planned initiatives in document and print management
    • User organization usage and purchasing intentions for document management services
    • Preferred document management service bundling and delivery approaches
    • Triggers for use of third-party document management services
    • Benefits sought from external document management services and vendor selection criteria
    • Perceived suitability of individual vendors as suppliers of document management services.

  • Document Management Services

    May 2006 | Market Analysis by Rachael Stormonth

    This assessment of document management services covers both inbound and outbound document management services and analyzes:

    • Customer document management issues
    • Levels of buyer satisfaction with current document management processes
    • Market forecasts by market segment
    • vendor positioning and capability.

    This analysis is based on extensive buyer interviewing and also provides profiles of 29 leading documant management services vendors.

  • Document BPO Market Analysis

    April 2005 | Market Analysis by Rachael Stormonth

    Contains a market segmentation, market forecasts, user requirements analysis, and vendor assessments for the document management market.

Rachael leads our Document Management program providing expert opinion and insight relating to inbound and outound document management services. To obtain Rachael's advice: