Document Management Vendor Assessments

NelsonHall produces detailed assessments of document management vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.

These individual vendor assessments are produced in conjunction with each of NelsonHall's document management market analyses. Each assessment provides comprehensive analysis of the vendor's:

  • Service offerings
  • Organizational structure and delivery capability
  • Target markets and key clients
  • Partnerships
  • Financial performance
  • Strategy
  • Strengths, weaknesses, and outlook.

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Browse current vendor assessments

  • Pipal Research: KPO Services

    February 2008 | Vendor Analysis by Andy Efstathiou

    This analysis of KPO specialist Pipal Research consists of 6 pages.

    Pipal Research, founded to offer KPO services that cover the value chain of corporate intelligence, is headquartered in Chicago, Illinois and has delivery centers in India. The company is 51% owned by Firstsource.

  • Infosys: KPO

    February 2008 | Vendor Analysis by Andy Efstathiou

    Infosys' KPO business activity is part of its BPO organization (commenced in 2002, formerly known as Progeon). Infosys has offered knowledge process outsourcing (KPO) services as a standalone activity since 2004.

  • TCS: KPO Services

    February 2008 | Vendor Analysis by Andy Efstathiou

    This assessment analyzes the KPO activities of Tata Consultancy Services (TCS). The acquisition of Nielson's Retail Measurement Services (RMS) KPO center in late 2007, as part of a $1.2Bn outsourcing contract, has expanded TCS KPO activities.

  • eClerx: KPO Services

    January 2008 | Vendor Analysis by Andy Efstathiou

    Profiles the knowledge process outsourcing capabilities of eClerx.

  • IKON Enterprise Services

    January 2008 | Vendor Analysis by Rachael Stormonth

    This assessment of IKON's document management services capability consists of 15 pages.

    IKON's ongoing strategic focus is to reposition itself from being a distributor of hardware to being a provider of document management solutions and services.

    Strategic priorities for IKON Enterprise Services include:

    • IKON Enterprise Services' MPS business to be a strong growth driver for the IKON Group as a whole, in response to growing market demand for document management consulting and managed services
    • Expanding its presence in Europe.

Upcoming vendor assessments

Document Management Vendor Assessments

NelsonHall will shortly be publishing its "Document Management Vendor Landscape", providing details of the approaches, capabilities and strengths and weakness of the key document management vendors.

Further coverage

NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Document Management program to cover, please contact NelsonHall.

Rachael leads our Document Management program providing expert opinion and insight relating to inbound and outound document management services. To obtain Rachael's advice: