Browse latest Document Management vendor assessments by name

  • IKON Enterprise Services

    January 2008 | Vendor Analysis by Rachael Stormonth

    This assessment of IKON's document management services capability consists of 15 pages.

    IKON's ongoing strategic focus is to reposition itself from being a distributor of hardware to being a provider of document management solutions and services.

    Strategic priorities for IKON Enterprise Services include:

    • IKON Enterprise Services' MPS business to be a strong growth driver for the IKON Group as a whole, in response to growing market demand for document management consulting and managed services
    • Expanding its presence in Europe.

  • Infosys: KPO

    February 2008 | Vendor Analysis by Andy Efstathiou

    Infosys' KPO business activity is part of its BPO organization (commenced in 2002, formerly known as Progeon). Infosys has offered knowledge process outsourcing (KPO) services as a standalone activity since 2004.

  • Pipal Research: KPO Services

    February 2008 | Vendor Analysis by Andy Efstathiou

    This analysis of KPO specialist Pipal Research consists of 6 pages.

    Pipal Research, founded to offer KPO services that cover the value chain of corporate intelligence, is headquartered in Chicago, Illinois and has delivery centers in India. The company is 51% owned by Firstsource.

  • Pitney Bowes Management Services

    January 2008 | Vendor Analysis by Rachael Stormonth

    While Pitney Bowes Management Services (PBMS) revenues have been flat since 2004, there has been a significant improvement in the profitability of the business.

    At the same time, PBMS has focused on the development of higher value services with capabilities coming from niche acquisitions.

    This assessment of PBMS's document management capabilities consists of 17 pages.

  • RR Donnelley Global Document Solutions

    March 2010 | Vendor Analysis by Rachael Stormonth

    This assessment analyzes the document management offerings and capabilities of RR Donnelley Global Document Solutions.

    RRD, in spite of a 15% revenue decline in 2009, remains the largest print services group globally in what is a highly fragmented market. The group is increasingly emphasizing its capabilities in preparing, producing, delivering and processing digital communications as well as printed documents

  • TCS: KPO Services

    February 2008 | Vendor Analysis by Andy Efstathiou

    This assessment analyzes the KPO activities of Tata Consultancy Services (TCS). The acquisition of Nielson's Retail Measurement Services (RMS) KPO center in late 2007, as part of a $1.2Bn outsourcing contract, has expanded TCS KPO activities.

  • Xerox Global Services: Document Management

    January 2008 | Vendor Analysis by Rachael Stormonth

    Xerox Global Services (Xerox GS), the services business unit within Xerox, has in recent years steadily been developing its capabilities from commoditized activities such as CRD management and infrastructure management to content management and most recently to multi-service business process outsourcing (BPO).

    This assessment of Xerox Global Services consists of 22 pages.

  • eClerx: KPO Services

    January 2008 | Vendor Analysis by Andy Efstathiou

    Profiles the knowledge process outsourcing capabilities of eClerx.

Rachael leads our Document Management program providing expert opinion and insight relating to inbound and outound document management services. To obtain Rachael's advice:

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