Government Sourcing

Insightful Analysis to Drive Your Government Process Strategy. NelsonHall's Government Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of government industry-specific processes such as revenues & benefits, family support services, and welfare-to-work.

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Lists all reports within the Government Sourcing program.

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Featured research

  • Targeting U.K. Central Government BPO

    February 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages.

    The analysis covers:

    • Changing shape of the U.K. Central Government BPO market
    • Customer requirements, includiing market drivers and inhibitors, market segmentation, and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges & critical success factors, including vendor positioning by critical success factor for each market segment.

Latest research in program

  • Targeting U.K. Central Government BPO

    February 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages.

    The analysis covers:

    • Changing shape of the U.K. Central Government BPO market
    • Customer requirements, includiing market drivers and inhibitors, market segmentation, and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges & critical success factors, including vendor positioning by critical success factor for each market segment.

  • BPO Opportunities in U.S. State Government

    January 2012 | Market Analysis by Sarah Burnett

    The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of budget cuts and rising costs on service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

    NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for:

    • Sourcing managers investigating sourcing developments within the U.S. state government sector
    • Marketing, sales and business managers developing strategies to target service opportunities within the U.S. State government BPO market
    • Financial analysts specializing in the support services sector.

  • BPO Opportunities in U.K. Central Government

    October 2011 | Market Analysis by Sarah Burnett

    NelsonHall's "BPO Opportunities in U.K. Central Government" market analysis analyzes the issues faced, and BPO opportunities arising, within U.K. central government departments.

    The areas covered include:

    • Challenges and satisfaction with current service delivery
    • Ability to meet future service effectiveness and efficiency requirements
    • The impact of cuts in public spending on service delivery
    • The level and nature of need for service transformation together with attitudes towards potential approaches to service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • The importance of service location and need for job creation within the approaches being adopted
    • Vendor selection criteria in purchasing BPO services.

Featured vendor assessment

Government Tracking Service

Maintain an awareness of the impact of key developments in government process outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

Sarah can assist you with queries related to government processes and in particular in supporting queries relating to the content shown within this program.

To obtain Sarah's advice:

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