Healthcare & Insurance Sourcing

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

Search all Healthcare & Insurance Sourcing reports

Searches all reports within the Healthcare & Insurance Sourcing program.

Featured research

  • Insurance BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Charles Juniper

    This market size and forecast report consists of 70 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

Latest research in program

  • Insurance BPO Market Forecast: 2010-2014

    September 2010 | market analysis by Charles Juniper

    This market size and forecast report consists of 70 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Role of Insurance Shared Services in 2010

    June 2010 | market analysis by Charles Juniper

    The purpose of the "Role of Insurance Shared Services in 2010" report is to identify attitudes towards the use of internal shared services within the insurance sector, including service extensions and planned outsourcing of the centers.

    The objectives of the report are to identify:

    • Key insurance shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought in 2010
    • Satisfaction with shared service centers, including satisfaction by service type, and improvement initiatives planned
    • Planned extension to use of shared service centers
    • Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
    • Planned outsourcing or divestment of shared services operations.

  • Platform BPO - Definition

    April 2010 | market analysis by Katharina Grimme

    Contains NelsonHall's definition for platform BPO

Featured vendor assessment

  • Liberata - Life & Pensions BPO: June 2008

    June 2008 | Vendor Analysis by Charles Juniper

    This profile of Liberata's life & pensions BPO capability consists of 7 pages.

    Liberata Financial Services continues to pursue L&P BPO opportunities within the U.K. market, for example the Sun Life Friends of Canada renewal, awarded to Diligenta.

    Whilst this is a market that is likely to see continuing growth, Liberata Financial Services faces a number of challenges.....

Featured Healthcare & Insurance Sourcing Developments

Maintain an awareness of the impact of key developments in healthcare and insurance process outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

Charles can assist you with queries related to healthcare and insurance processes and in particular in supporting queries relating to the content shown within this program.

To obtain advice from Charles:

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Healthcare & Insurance Contracts Database

Track the patterns of healthcare & insurance process outsourcing service adoption by monitoring contract awards by your peers. Identify who are the successful healthcare & insurance process outsourcing vendors now. Updated monthly - last update August 1, 2010.

In order to download the Contract Database you need to be a client for this program. Please login or contact NelsonHall about this program.

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