Browse all Healthcare & Insurance Sourcing reports by title
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Abbey Life - Life & Pensions BPO
November 2002 | Case Study by Paul Connolly
NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.
This case study identifies:
- The business challenges faced by Abbey Life
- The sourcing options considered by Abbey Life
- Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
- The changes in service levels actually achieved through adoption of BPO.
This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.
To order, please download the following:
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Abbey Life - Policy Administration Services
August 2005 | Case Study by John Willmott
NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.
The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.
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Accenture Insurance Services
November 2003 | Vendor Analysis by Helen Neale
Accenture Insurance Services is a specialist business unit within Accenture providing middle-office processing services to both life & pensions and property & casualty companies.
This vendor assessment analyzes the offerings, capabilities, and strategy of this business unit.
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ACS, a Xerox Company - Revenue Cycle Management Services
November 2011 | Vendor Analysis by Charles Juniper
Analyzes ACS' offerings and capabilities in revenue cycle management.
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athenahealth - Revenue Cycle Management
November 2011 | Vendor Analysis by Charles Juniper
Analyzes athenahealth's offerings and capabilities in revenue cycle management.
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BISYS Insurance & Education Services
July 2003 | Vendor Analysis by Helen Neale
This BPO vendor assessment analyses the activities of BISYS in the insurance sector, where BISYS acts as a distributor of life and property & casualty insurance products.
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BPO & IT Service Opportunities in the Insurance Sector 2003
January 2003 | Market Analysis by John Willmott
While IT services activity in the insurance sector has continued to decline, the insurance sector emerged as a major BPO opportunity in 2002 and this pattern is expected to continue in 2003.
In order to evaluate this new pattern of opportunity in the insurance sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the insurance sector in 2003?
- What are the principal IT initiatives planned in the insurance sector for 2003?
- How satisfied are insurance executives with their current business processes and with their current IT capability?
- For which applications do insurance firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are their vendor selection criteria?
- What are their attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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BPO Benchmarking & Adoption
June 2006 | Market Analysis by John Willmott
A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:
- The profile of BPO adoption in the insurance sector
- Role of process benchmarking in process and vendor selection
- Role of ACORD standards
- Risk management.
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BPO Contract Termination
May 2007 | Case Study by Rachael Stormonth
Provides best practice guidelines for BPO contract terminations.
The guidelines cover:
- Reasons for contract termination planning
- BPO contract termination frameworks
- Categories of termination
- Common termination requirements
- Recommendations.
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BPO Expectation vs. Reality
December 2002 | Case Study by John Willmott
This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".
This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.
To order, please download the following: