Browse latest Healthcare & Insurance Sourcing reports by title

  • Abbey Life - Life & Pensions BPO

    November 2002 | Case Study by Paul Connolly

    NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.

    This case study identifies:

    • The business challenges faced by Abbey Life
    • The sourcing options considered by Abbey Life
    • Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
    • The changes in service levels actually achieved through adoption of BPO.

    This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Abbey Life - Policy Administration Services

    August 2005 | Case Study by John Willmott

    NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.

    The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.

  • ACS, a Xerox Company - Revenue Cycle Management Services

    November 2011 | Vendor Analysis by Charles Juniper

    Analyzes ACS' offerings and capabilities in revenue cycle management.

  • athenahealth - Revenue Cycle Management

    November 2011 | Vendor Analysis by Charles Juniper

    Analyzes athenahealth's offerings and capabilities in revenue cycle management.

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Opportunities in Insurance: 2011

    March 2011 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance: 2011" market analysis consists of 94 pages.

    The study covers for life and property & casualty companies their:

    • Key Business Issues & Initiatives, covering the key business issues faced by insurance companies, their business initiatives in response to these issues, and the extent to which BPO has a role in supporting these initiatives
    • Need for New Operating Models, covering levels of satisfaction with current operating models and the extent to which operating model changes are planned by process
    • Planned Use of BPO Services, including BPO purchasing intentions by process
    • Attitudes towards BPO Service Delivery, including attitudes towards service bundling, gainsharing, and offshoring

  • BPO Opportunities in Insurance Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.

    The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within life and property & casualty insurers
    • Shared services issues, initiatives, and insurers' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the insurance sector by service type
    • Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in the Insurance Sector During 2009

    October 2008 | Market Analysis by John Willmott

    The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.

    This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.

    The report is one of a series covering BPO opportunities from an industry sector perspective.

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