HR Case Studies

Case studies analyze real-life HR Outsourcing engagements, drawing on examples from across industry sectors to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived HR outsourcing to be an appropriate response
  • The scope and form of HR outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse HR case studies

  • BAE Systems - HR Outsourcing

    February 2004 | Case Study by Paul Connolly

    A case study describing the process and benefits derived from BAE Systems' HR outsourcing contract with Xchanging.

  • Borden Chemical - HR Outsourcing

    September 2003 | Case Study by Paul Connolly

    This brief case study describes the results achieved by Borden Chemicals, Inc. on undertaking HR Outsourcing.

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • British Telecommunications - HR Outsourcing

    April 2004 | Case Study by Rachael Stormonth

    Analyzes the impact of BT's outsourcing of its HR function to Accenture.


Upcoming HR case studies

Recruitment Process Outsourcing case studies

NelsonHall is currently interested in developing detailed and quantified case studies for organizations that have undertaken recruitment process outsourcing. If you have experience of undertaking recruitment process outsourcing, then please contact Gary.

Gary leads NelsonHall's RPO research providing expert opinion and insight relating to recruitment process outsourcing. To obtain Gary's advice:

HRO Insight blog

Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily