Case studies

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived outsourcing to be an appropriate response
  • The scope and form of outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned that can be applied to future procurement exercises.

Browse best practice case studies

  • Landesbank Berlin - HR Outsourcing

    August 2008 | Case Study by Katharina Grimme

    This case study analyzes the outsourcing of HR functions by Landesbank Berlin.

  • NS&I: Outsourcing of Banking Processes

    July 2008 | Case Study by Katharina Grimme

    This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).

    The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.

  • BPO Contract Termination

    May 2007

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • BPO Negotiations in Indirect Procurement

    December 2006 | Case Study by Rachael Stormonth

    Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

    Areas covered include:

    • Understanding reasons for outsourcing
    • Typical pricing mechanisms
    • Intellectual property issues
    • Use of SLAs
    • Common areas for dispute.

  • FranklinCovey

    November 2005 | Case Study by Rachael Stormonth

    A case study of the outsourcing of its sales contact center and warehousing services by FranklinCovey.


Sourcing Advice & Services

NelsonHall will be pleased to assist you in your sourcing assignments. To obtain further details of our consultancy and advisory capabilities, please contact Howard Spode.