NelsonHall's IT Services program is a research service dedicated to helping organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise.

The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.

NelsonHall's Digital Transformation Technologies & Services program is designed for organizations considering, or actively engaged in, the application of robotic process automation (RPA) and cognitive services such as AI to their business processes.

NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services.

NelsonHall's Banking Operations & Transformation Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.

NelsonHall's HR Services program is designed for organizations who need to understand, adopt, and optimize the next generation of business process models to support their HR function. The program covers all areas of HR services, including Cloud-based HR, Payroll, Benefits Administration, Recruitment Process Outsourcing (RPO), Managed Services Programs (MSP), Total Talent Acquisition, Learning BPS, and Multi-Process HR Services.

NelsonHall's F&A Services Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting or supply chain function.