• Convergys - CMS in Retail and CPG

  Jun 13, 2016 | Vendor Analysis by Vicki Jenkins

  This NelsonHall vendor assessment analyzes Convergys’ offerings and capabilities in CMS in Retail and CPG [...]

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• Convergys - CMS in Healthcare (Payer and Provider Support)

  Jun 19, 2015 | Vendor Analysis by Vicki Jenkins

  Convergys is a public company headquartered in Cincinnati, Ohio. Convergys grew from Cincinnati Bell Information Systems (CBIS) and MATRIXX Marketing, both subsidiaries of Cincinnati Bell, and from AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998. An IPO in August 1998 made Convergys [...]

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• Convergys Announces Q2 2018 Revenue Down 5.4% (Down 7.2% in CC) to $649.4m

  Aug 07, 2018 | Financial Results by Ivan Kotzev

• Convergys Announces Q1 2018 Revenue Down 7.3% (Down 10% in CC) to $674.2m

  May 08, 2018 | Financial Results by Ivan Kotzev

• Convergys Opens 500 Agent Center in Timișoara, Romania

  Mar 28, 2018 | New Offerings by Ivan Kotzev

• Convergys Launches ConvergysCX to Enhance VOC Capability

  Mar 19, 2018 | New Offerings by Ivan Kotzev

• Convergys Announces Q4 2017 Revenue Down 9.0% (Down 10.0% in CC) to $689.4m

  Feb 22, 2018 | Financial Results by Ivan Kotzev

• Convergys Adds Voice Search to Intelligent Voice Portal 10 to Enhance Channel Support

  Nov 15, 2017 | New Offerings by Ivan Kotzev

• Convergys Announces Q3 2017 Revenue Down 7.1% (Down 7.4% in CC) to $688.3m

  Nov 07, 2017 | Financial Results by Ivan Kotzev

• Convergys Awarded 80 Agent Contract Expansion by Healthcare Client

  Oct 05, 2017 | Contracts by Ivan Kotzev

• Convergys Awarded Customer Care Contract by French Online Retailer

  Sep 21, 2017 | Contracts by Ivan Kotzev

• Convergys Awarded Technical Support Contract by Samsung Electronics Poland

  Aug 21, 2017 | Contracts by Ivan Kotzev

Neat reports for this vendor:

• Digital CX Services

  published 2018-09-14 by Ivan Kotzev. view | market analysis

• Business Process Transformation through RPA & AI

  published 2018-06-26 by John Willmott. view | market analysis

• CMS in Retail & CPG

  published 2016-08-10 by Vicki Jenkins. view | market analysis

• CMS in Healthcare

  published 2015-07-01 by Vicki Jenkins. view | market analysis

• WAHA CMS

  published 2015-02-25 by . view | market analysis

Blog posts matching: Convergys

• The CX Workforce Challenge & How Vendors Are Responding

  Aug 31, 2018, by Ivan Kotzev

• Concentrix Acquires Convergys, Becomes Second Largest CX BPS Player Globally

  Jun 29, 2018, by Ivan Kotzev

• Consolidation & Growth of the German CMS Market: A Quick Look at Regiocom

  Mar 17, 2017, by Ivan Kotzev

• Channel Shift, Analytics & Balancing the Workforce: Initiatives at Convergys Bangalore

  Aug 22, 2016, by Vicki Jenkins