Sourcing Expertise

Industry Insight Database

NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.

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Key Vendor Assessments

NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.

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BPO Market Development

The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Customer Management Services

NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.

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Banking Sourcing

NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

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Healthcare & Insurance Sourcing

NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.

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HR Outsourcing

NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.

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Recruitment Process Outsourcing

NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.

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F&A Outsourcing

NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.

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Procurement Outsourcing

NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.

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Document Management

NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.

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IT Outsourcing

NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.

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Software Testing

NelsonHall's Software Testing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their software testing function.

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NelsonHall Newsletters

Join NelsonHall Insight blogs, newsletters, and webcasts for the latest BPO analysis.

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Service buyers

NelsonHall analysts and advisors support organizations in sourcing strategy development, RFP development, and vendor short-list development. We have an evidence-based approach that ensures you have the facts not the hype.

Service providers

NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.

Find Reports

Please use "search reports" to identify market analyses and vendor assessments covering the BPO service line of interest.

For further details please contact Rob Hughes

Recent Market Analyses

NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.

  • Procurement Outsourcing

    July 2010 | Market Analysis by Rachael Stormonth

    NelsonHall's "Procurement Outsourcing" market analysis consists of 122 pages.

    The report identifies buy-side perceptions within procurement organizations concerning the issues they face, their current priorities, and their attitudes towards procurement business process outsourcing (BPO).

    In particular the survey uses buy-side interviewing to identify:

    • The principal sourcing and procurement issues procurement organizations are facing in 2010
    • The major initiatives being planned by organizations to address these issues
    • The levels of success they have achieved in recent initiatives
    • Their attitudes to outsourcing and propensity to outsource, by process area and by spend category
    • Preferred procurement service delivery approaches
    • Cost reduction thresholds and benefits sought from outsourcing
    • Attitudes towards BPO service provision, and vendor selection criteria.

  • Opportunities in Document-Based Communications Services: Financial Services

    July 2010 | Market Analysis by John Willmott

    NelsonHall's market analysis "Opportunities in Document-Based Communications Services: Financial Services" investigates the need for end-to-end integration of outbound and inbound communications processes and the level of intention to outsource these processes within the financial services seector.

  • BPO Index - July 2010

    July 2010 | Contract Analysis by John Willmott

    Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.

    Covers:

    • A review and analysis of H1 2010 BPO contract activity
    • A rolling comparison of levels and type of BPO activity
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • A look at the likely contract trends for 2010 overall.

  • HR Issues & Outsourcing Intentions - 2010

    June 2010 | Market Analysis by Linda Merritt

    NelsonHall's "HR Issues & Outsourcing Intentions" market analysis is based on interviews with buy-side executives and consists of 176 pages.The purpose of the report is to identify the current issues with HR services, the initiatives planned in response to these issues, and organizations' planned use of HR outsourcing in 2010.

    The principal objectives of the report are:

    • To identify the key issues faced by HR departments in HR service delivery and initiatives planned in response to these issues both overall and by individual HR service
    • To identify satisfaction with current HR service delivery
    • To identify current and planned use of HR outsourcing by HR service line
    • To identify expectations from HR outsourcing, including benefits sought and attitudes towards use of hosted HR platforms and offshore service delivery.

  • Role of Insurance Shared Services in 2010

    June 2010 | Market Analysis by Charles Juniper

    The purpose of the "Role of Insurance Shared Services in 2010" report is to identify attitudes towards the use of internal shared services within the insurance sector, including service extensions and planned outsourcing of the centers.

    The objectives of the report are to identify:

    • Key insurance shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought in 2010
    • Satisfaction with shared service centers, including satisfaction by service type, and improvement initiatives planned
    • Planned extension to use of shared service centers
    • Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
    • Planned outsourcing or divestment of shared services operations.

Industry Insight Database

NelsonHall's Industry Insight Database monitors vendors worldwide to assist you in keeping up-to-date with key industry capability and developments .

Conferences & Webcasts

Rachael Stormonth to Chair ProcureCon Public Sector

Rachael Stormonth will be chairing "ProcureCon Public Sector" on September 16th in London.

Speakers include
- John Collington, recently appointed head Efficiency & Reform Group (ERG)
- David Smith, CPO DWP
- John Belza, Head of Procurement, DCMS.

Limited free spaces are still available for public sector procurement professionals. For details or to register your interest, go to:
http://www.wbresearch.com/procureconps/home.aspx
or call +44 (0)20 7368 9465

Please register here to join our webcasts