Sourcing Expertise

Industry Insight Database

NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.

Key Vendor Assessments

NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.

BPO Market Development

The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.

Banking Sourcing

NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

Customer Management Services

NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.

Healthcare & Insurance Sourcing

NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.

Government Sourcing

NelsonHall's Government Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of government industry-specific processes such as revenues & benefits, family support services, & welfare-to-work.

HR Outsourcing

NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.

Recruitment Process Outsourcing

NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.

Payroll Outsourcing

NelsonHall's Payroll Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their payroll function.

F&A Outsourcing

NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.

Procurement Outsourcing

NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.

Document Management

NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.

IT Outsourcing

NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.

Software Testing

NelsonHall's Software Testing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their software testing function.

DWP has used the NelsonHall service for several years and have found it to be a valuable source of information and advice on outsourcing markets and suppliers. The availability of NelsonHall's continuous research programs, and ready access to NelsonHall analysts, has helped our own commercial intelligence function to make better informed decisions on key sourcing projects linked to the department's commercial agenda....David Smith, Commercial Director - Department for Work & Pensions

NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.

Please use "search reports" to identify market analyses and vendor assessments covering the BPO service line of interest.

For further details please contact Rob Hughes

Recent Market Analyses

NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.

  • BPO Opportunities in U.S. State Government

    January 2012 | Market Analysis by Sarah Burnett

    The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of budget cuts and rising costs on service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

    NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for:

    • Sourcing managers investigating sourcing developments within the U.S. state government sector
    • Marketing, sales and business managers developing strategies to target service opportunities within the U.S. State government BPO market
    • Financial analysts specializing in the support services sector.
  • Financial Industry Indian Captives Assessment and Forecast

    January 2012 | Market Analysis by Andy Efstathiou

    NelsonHall's "Financial Industry Indian Captives Assessment and Forecast" identifies and analyzes current strategies, operations, services, and client demand for financial industry captive BPO services providers based in India.

    In particular, the study uses captive interviewing to establish:

    • Organization structure, governance, services provided, clients served, and initiatives
    • The issues and challenges faced by captive organizations overall and by service function
    • Satisfaction with current service provisioning and strategy
    • Future plans for operations.

    NelsonHall's 'Financial Industry Indian Captives Assessment and Forecast' report is designed for executives who are:

    • Developing strategies to target the offshore services delivery market
    • Seeking an understanding of India based captive services development
    • Investigating acquisition opportunities of India based captive organizations.

    The geographic scope of the study is India-based operations delivering services globally.

  • Software Testing Assessment and Forecast

    January 2012 | Market Analysis by Dominique Raviart

    NelsonHall's Software Testing market analysis consists of 89 report/presentation slides and analyzes the global software testing market.

    The "Software Testing Assessment and Forecast" report covers:

    • Changing Shape of Software Testing
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Landscape and Market Shares
    • Vendor Offerings and Delivery Capabilities
    • Vendor Targeting
    • Vendor Challenges and Success Factors
    • The Future of Software Testing.
  • Targeting WAHA Services

    January 2012 | Market Analysis by Thomas Whittle

    NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages.

    "Targeting WAHA Services" covers:

    • Changing Shape of the WAHA Market
    • Customer Requirements
      • WAHA Market Drivers & Inhibitors
      • WAHA Market Segmentation
      • Examples of WAHA Contracts
      • Application & Benefits of WAHA
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery
      • Delivery Summary for 10 Leading WAHA Vendors
      • Recruitment & Agent Models
      • Agent Training, Supervision & Deployment
      • Security
    • Critical Success Factors.

NelsonHall's January 2012 BPO Index webinar revealed strong momentum in BPO :contract signings with:

BPO TCV up 47% year-on-year in 2011

BPO TCV in Q4 2011 the highest level of Q4 signings in the past 10 years

BPO TCV in Europe at record levels in 2011