Service buyers

NelsonHall assists service buyers by providing an unrivalled level of objectivity and detail on vendor capabilities and market realities both overall and by service line. The availability of NelsonHall's continuous research programs, and ready access to NelsonHall analysts, helps service buyer sourcing, commercial intelligence, and vendor management functions in making better informed decisions on key sourcing projects linked to their commercial agendas and objectives.

Service providers

NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.

Find Research

Please use "search reports" to identify market analyses and vendor assessments covering your areas of interest.

For further details please contact Rob Hughes

Recent Research

NelsonHall's research is detailed, evidence-based evaluation of current markets and vendors based on our own extensive primary research. They are unrivalled in the depth of analysis provided.

  • BPO Opportunities in Banking: 2013

    May 2013 | Market Analysis by John Willmott

    NelsonHall's "BPO Opportunities in Banking: 2013" consists of 84 pages.

    The report analyzes the BPO opportunities in retail and investment banking in 2013 based on the perspectives of banking executives. The areas covered include:

    • Key business issues and initiatives, including key business issues within banks and the operational outcomes sought by banking executives
    • The role of BPO in achieving future operating outcomes including planned BPO adoption by service type
    • Impact of the current economic environment on BPO purchasing intentions
    • The attitudes of banking executives towards BPO delivery approaches.

  • Software Testing Assessment and Forecast

    April 2013 | Market Analysis by Dominique Raviart

    NelsonHall's Software Testing market analysis consists of 114 report/presentation slides and analyzes the global software testing market.

    The "Software Testing Assessment and Forecast" report covers:

    • Changing Shape of Software Testing
    • Buy-side Requirements
    • Market Size and Growth
    • Market Size and Growth by Client Segment
    • Vendor Landscape and Market Shares
    • Vendor Offerings and Delivery Capabilities
    • Vendor Targeting
    • Vendor Challenges and Success Factors
    • The Future of Software Testing.

  • Targeting Multi-Process F&A Outsourcing

    April 2013 | Market Analysis by Mike Friend

    NelsonHall's "Targeting Multi-Process F&A Outsourcing" market analysis assesses the global oportunities in finance and accounting BPO and consists of 85 pages.

    The market analysis covers:

    • Changing shape of multi-process F&A outsourcing
    • Customer requirements
    • Market size & growth
    • Vendor market shares
    • Vendor offerings and targeting
    • Vendor delivery
    • Critical success factors and vendor assessment.

  • "Ones-to-Watch" Financial Performance Index - 2012 Financials

    March 2013 | Vendor Analysis by Mike Smart

    This edition of NelsonHall's "Ones-to-Watch" analyzes the financial performance of the IT services and BPO vendors in 2012.

    This analysis enables buyers to monitor the financial health of their providers and identify early warning signs within individual vendors or their overall vendor portfolio. In particular, it covers:

    • Individual vendor financial and business strength
    • Those vendors that are performing most strongly: the "Ones-to-Watch"
    • Identification of vendors that may be subject to financial and business problems, possibly leading to wider issues including their acquisition by competitors
    • Those vendors and segments of the market that are achieving greatest, and lowest, revenue growth
    • Average, median, upper quartile and lower quartile revenue growth for the industry and individual market segments
    • Those vendors and segments of the market that are achieving greatest, and lowest, profitability
    • Average, median, upper quartile and lower quartile profitability for the industry and individual market segments

  • Targeting U.S. Healthcare Payer BPO

    March 2013 | Market Analysis by Marc Pramuk

    NelsonHall's "Targeting U.S. Healthcare Payer BPO" analyzes the U.S. healthcare payer BPO market across both public healthcare and commercial healthcare and consists of 68 slides.

    The analysis includes:

    • Changing Shape of the U.S. Healthcare Payer BPO Market
    • Customer requirements, including market drivers and inhibitors, and market segmentation
    • Market size & growth
    • Vendor market shares
    • Vendor offerings and capabilities
    • Vendor delivery
    • Critical success factors and vendor assessment.

Industry Insight Database

NelsonHall's Industry Insight Database monitors vendors worldwide to assist you in keeping up-to-date with key industry capability and developments .

Conferences & Webcasts

NelsonHall's January 2012 BPO Index webinar revealed strong momentum in BPO :contract signings with:

BPO TCV up 47% year-on-year in 2011

BPO TCV in Q4 2011 the highest level of Q4 signings in the past 10 years

BPO TCV in Europe at record levels in 2011