Sourcing Expertise

BPO Market Development

The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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HR Outsourcing

NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.

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F&A Outsourcing

NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.

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Procurement Outsourcing

NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.

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Customer Management Services

NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.

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Banking Sourcing

NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

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Insurance Sourcing

NelsonHall's Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of insurance industry-specific processes such as policy servicing, and claims and new business processing.

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IT Outsourcing

NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.

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Key Vendor Assessments

NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.

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Tracking Service

NelsonHall's Tracking Service is a news and article search facility that enables our clients to keep abreast of key industry developments that impact their sourcing decisions.

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BPO Insight

BPO Insight is a FREE monthly overview of the latest BPO research and developments.

Recent Market Analyses

NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.

  • Procurement Outsourcing Market Attitudes

    April 2008 | Market Analysis by Rachael Stormonth

    An analysis of procurement outsourcing given as the keynote presentation at the Procurecon conference. The presentation consists of 25 slides.

    The analysis includes:

    • Key challenges in managing indirect procurement
    • Profile of in-house initiatives and their success
    • Buy-side attitudes towards procurement outsourcing
    • Market size & growth
    • Vendor selection criteria.

  • The Rise of Knowledge Process Outsourcing

    April 2008 | Market Analysis by Rachael Stormonth

    This presentation of 19 slides analyzes the usage of knowledge process outsourcing (KPO) and was given at OutsourceWorld.

    The presentation covers where KPO can be applied and how KPO is delivered.

  • Targeting Life & Pensions Insurance BPO

    April 2008 | Market Analysis by Charles Juniper

    This analysis of global life, pensions, and annuities BPO consists of 38 slides.

    The analysis covers:

    • Changing shape of life & pensions BPO
    • Buy-side requirements
    • Market size and growth
    • Vendor offerings and targeting
    • Vendor market shares
    • Challenges and critical success factors.

  • BPO Index: April 2008

    April 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q1 2008 to identify the direction of, and opportunities in, the BPO market in 2008.

  • Effective F&A Outsourcing

    March 2008 | Market Analysis by Randle Havens

    This study of 34 pages assesses the means of achieving successful F&A outsourcing.

    In particular, the study uses a combination of user interviewing and vendor research to establish success factors in each of the following outsourcing stages:

    • Due diligence
    • Contracting
    • Transition
    • Service delivery.

    NelsonHall's report on effective F&A outsourcing is designed for executives in purchasing organizations seeking an understanding of how to implement successful F&A outsourcing services.

  • Targeting CMS in Financial Services

    March 2008 | Market Analysis by Suvradeep Bhattacharjee

    This market analysis of the use of customer management services is published within NelsonHall's CMS program and consists of 51 slides.

    The contents include:

    • The future of CMS in financial services
    • Market size and growth
    • Buy-side requirements
    • Vendor market shares
    • Vendor targeting and service offerings
    • Geographic patterns
    • Near-shore/offshore delivery
    • Critical success factors and vendor positioning.

Recent Vendor Analyses

NelsonHall's vendor assessments are based on multiple interviews with senior vendor executives over a period of many years, and are updated regularly to ensure accuracy and timeliness of information.

  • EDS

    May 2008 | Vendor Analysis by Rachael Stormonth

    This analysis of EDS's customer management services offerings and capabilities consists of 19 pages.

    With new leadership of CRM globally and a revamp of the CRM outsourcing portfolio, EDS is looking to reposition away from commoditized CMS activity to win complex, large scale CMS BPO engagements, including those with a greater emphasis on crosselling and up-selling, multi-vendor management requirements, and contact center technology transformation elements.

  • Atos Origin

    April 2008 | Vendor Analysis by Eamonn Kennedy

    This assessment of Atos Origin consists of 79 pages.

    Following the introduction of the "3-0-3" Transformation Plan and new top-level management appointments at Atos Origin, there appear to be fundamental disagreements over the company's best strategic direction, and actions by sizeable investors may frustrate management's intended actions.

  • Tata Consultancy Services

    April 2008 | Vendor Analysis by Eamonn Kennedy

    This vendor assessment of Tata Consultancy Services consists of 65 pages.

    Where for the last few years Tata Consultancy Services (TCS) stated target has been a Top 10 (c. $10Bn revenues) position by 2010, the company now has a goal of $20Bn revenues, without reducing margins.

  • Convergys HR Management

    April 2008 | Vendor Analysis by John Willmott

    This assessment of Convergys HR Management analyzes Convergys's multi-process HR outsourcing offerings and capabilities and consists of 14 pages.

    Convergys HR Management is now consolidating its transition to "second generation" HR BPO services; offering a more standardized HRO BPO utility service to organizations.

  • IBM Global Services

    April 2008 | Vendor Analysis by Eamonn Kennedy

    IBM has reorganized IBM Global Services (IGS) into Global Business Services (GBS) and Global Technology Services (GTS). One outcome of this reorganization was to integrate more closely its application management business with its business consultancy services within GBS. In GTS, IBM has applied its manufacturing heritage to productize its service offerings, many of which are infrastructure-related.

    This assessment of IBM Global Services consists of 101 pages.

Tracking Service

Use NelsonHall's Tracking Service database tracks in excess of 300 vendors worldwide to assist you in keeping up-to-date with key industry developments .

Report Purchases

For further details of individual market or vendor analyses published by NelsonHall, please contact Rob Hughes

Meet NelsonHall at the FAO Summit in New York on June 3, 2008

NelsonHall will be chairing a panel discussion on best practices in F&A outsourcing at the FAO Summit in New York on June 3rd and would be pleased to meet with you there to discuss sourcing issues and opportunities related to F&A outsourcing or BPO in general.

To arrange an informal discussion, please contact Tony West on +1 617 663 5737

For more information on the FAO Summit, visit http://www.faosummit.com/