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Sourcing Expertise
Industry Insight Database
NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.
Key Vendor Assessments
NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.
IT Outsourcing
NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.
Software Testing
NelsonHall's Software Testing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their software testing function.
Banking Sourcing
NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.
BPO Market Development
The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.
Customer Management Services
NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.
Social Media Outsourcing
NelsonHall's Social Media Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their social media activities.
Healthcare & Insurance Sourcing
NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.
Government Sourcing
NelsonHall's Government Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of government industry-specific processes such as revenues & benefits, family support services, & welfare-to-work.
HR Outsourcing
NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.
Recruitment Process Outsourcing
NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.
Payroll Outsourcing
NelsonHall's Payroll Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their payroll function.
F&A Outsourcing
NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.
Procurement Outsourcing
NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.
Document Management
NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.
DWP has used the NelsonHall service for several years and have found it to be a valuable source of information and advice on outsourcing markets and suppliers. The availability of NelsonHall's continuous research programs, and ready access to NelsonHall analysts, has helped our own commercial intelligence function to make better informed decisions on key sourcing projects linked to the department's commercial agenda....David Smith, Commercial Director - Department for Work & Pensions
NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.
Please use "search reports" to identify market analyses and vendor assessments covering the BPO service line of interest.
For further details please contact Rob Hughes
Recent Market Analyses
NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.
May 2012 | Market Analysis by Gary Bragar This report analyzes the global market for Learning Business Process Outsourcing (LBPO) and its constituent services. The report addresses the following questions: May 2012 | Market Analysis by Dominique Raviart NelsonHall's "Virtual Desktop Services Assessment and Forecast" consists of 82 pages. The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons: Since then the market has changed. Demand is now driven by clients wanting to provide mobile workers and VIPs access to applications. This is the largest segment. A few early-adopters clients are also considering BYOD and user-owned devices strategies, sometimes venturing into pilot activity. Looking ahead, we are expecting a few shifts in the vendor landscape with the arrival of telecom services providers and Indian vendors, as well as a renewed interest from several IT services vendors, which traditionally did not pursue desktop services opportunities, for lack of profitability reasons. February 2012 | Market Analysis by Sarah Burnett NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages. The analysis covers: January 2012 | Market Analysis by Dominique Raviart NelsonHall's Software Testing market analysis consists of 89 report/presentation slides and analyzes the global software testing market. The "Software Testing Assessment and Forecast" report covers: January 2012 | Market Analysis by Thomas Whittle NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages. "Targeting WAHA Services" covers:
Targeting Learning BPO
Virtual Desktop Services Assessment and Forecast
Targeting U.K. Central Government BPO
Software Testing Assessment and Forecast
Targeting WAHA Services
NelsonHall's Industry Insight Database monitors vendors worldwide to assist you in keeping up-to-date with key industry capability and developments .
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Tieto Awarded €35m IT Infrastructure Management Contract by Finnish Federation of the Local Insurance Group and Insurer Tapiola
May 15, 2012
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Morneau Shepell Announces Q1 2012 Revenues Up 22% to $103.9m
May 14, 2012
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Update on IBM Smarter Cities Strategy
May 14, 2012
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Update on IBM Strategy
May 14, 2012
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Update on IBM's Services Strategy
May 14, 2012
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Towers Watson Acquires Extend Health for $435m to Add Exchange Services for Retirees
May 13, 2012
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Capgemini Launches SaaS Platform for Water Utilities
May 11, 2012
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Desktone Explains Its Virtual Desktop Activities with IT Services Vendors
May 11, 2012
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IBM Completes Traffic Management Consulting Project for City of Nairobi
May 11, 2012
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Logica Announces Q1 2012 Revenues Down 0.7% to £971m
May 11, 2012
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SQS Explains to NelsonHall Dynamics Behind 2011 Financial Performance.
May 11, 2012
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Serco Agrees AWE Pricing Arrangements with MOD through to 2018
May 11, 2012
NelsonHall's January 2012 BPO Index webinar revealed strong momentum in BPO :contract signings with:
BPO TCV up 47% year-on-year in 2011
BPO TCV in Q4 2011 the highest level of Q4 signings in the past 10 years
BPO TCV in Europe at record levels in 2011
