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Sourcing Expertise
Industry Insight Database
NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.
Key Vendor Assessments
NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.
BPO Market Development
The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.
Banking Sourcing
NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.
Customer Management Services
NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.
Healthcare & Insurance Sourcing
NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.
Government Sourcing
NelsonHall's Government Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of government industry-specific processes such as revenues & benefits, family support services, & welfare-to-work.
HR Outsourcing
NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.
Recruitment Process Outsourcing
NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.
Payroll Outsourcing
NelsonHall's Payroll Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their payroll function.
F&A Outsourcing
NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.
Procurement Outsourcing
NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.
Document Management
NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.
IT Outsourcing
NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.
Software Testing
NelsonHall's Software Testing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their software testing function.
DWP has used the NelsonHall service for several years and have found it to be a valuable source of information and advice on outsourcing markets and suppliers. The availability of NelsonHall's continuous research programs, and ready access to NelsonHall analysts, has helped our own commercial intelligence function to make better informed decisions on key sourcing projects linked to the department's commercial agenda....David Smith, Commercial Director - Department for Work & Pensions
NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.
Please use "search reports" to identify market analyses and vendor assessments covering the BPO service line of interest.
For further details please contact Rob Hughes
Recent Market Analyses
NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.
January 2012 | Market Analysis by Sarah Burnett The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges. In particular the study uses senior executive interviewing to establish: NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for: January 2012 | Market Analysis by Andy Efstathiou NelsonHall's "Financial Industry Indian Captives Assessment and Forecast" identifies and analyzes current strategies, operations, services, and client demand for financial industry captive BPO services providers based in India. In particular, the study uses captive interviewing to establish: NelsonHall's 'Financial Industry Indian Captives Assessment and Forecast' report is designed for executives who are: The geographic scope of the study is India-based operations delivering services globally. January 2012 | Market Analysis by Dominique Raviart NelsonHall's Software Testing market analysis consists of 89 report/presentation slides and analyzes the global software testing market. The "Software Testing Assessment and Forecast" report covers: January 2012 | Market Analysis by Thomas Whittle NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages. "Targeting WAHA Services" covers:
BPO Opportunities in U.S. State Government
Financial Industry Indian Captives Assessment and Forecast
Software Testing Assessment and Forecast
Targeting WAHA Services
NelsonHall's Industry Insight Database monitors vendors worldwide to assist you in keeping up-to-date with key industry capability and developments .
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Jack Henry Awarded Risk Management Solution Contract By Bank of Georgia
Jan 26, 2012
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KPN to Sell Getronics International Business to Investment Firms
Jan 24, 2012
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IBM Global Services Announces Q4 2011 Revenues up 2.7% to $15.3Bn
Jan 20, 2012
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Indra Announces Cloud Partnership with Cisco
Jan 20, 2012
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Wipro Announces Fiscal Q3 2012 Revenue Up 12% to $1,505m
Jan 20, 2012
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Accenture and NTT DOCOMO to Offer Remote Testing for Smartphone Content Providers
Jan 19, 2012
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CPH Awarded Recruitment Contract by Celerant Consulting in EMEA
Jan 19, 2012
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CPH Partners with LakeMR to Target U.S Tech Firms Expanding to EMEA
Jan 19, 2012
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CSC Awarded $45m Hosting Contract by GSA
Jan 19, 2012
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CSC Partners with Proximetry to Offer Smart Grid Network Management SaaS to U.S. Energy Utilities
Jan 19, 2012
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Google Awarded Contract for Google Apps for Government Platform by NOAA
Jan 19, 2012
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Logica Awarded £15m IT Outourcing Contract Renewal by Taylor Wimpey
Jan 19, 2012
NelsonHall's January 2012 BPO Index webinar revealed strong momentum in BPO :contract signings with:
BPO TCV up 47% year-on-year in 2011
BPO TCV in Q4 2011 the highest level of Q4 signings in the past 10 years
BPO TCV in Europe at record levels in 2011
