Sourcing Expertise

Industry Insight Database

NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.

Key Vendor Assessments

NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.

IT Outsourcing

NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.

BPO Market Development

The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.

Banking Sourcing

NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

Customer Management Services

NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.

Healthcare & Insurance Sourcing

NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.

HR Outsourcing

NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.

Recruitment Process Outsourcing

NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.

F&A Outsourcing

NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.

Procurement Outsourcing

NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.

Document Management

NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.

Sourcing Best Practice

The sourcing best practice program assists organizations in developing best practice across the sourcing lifecycle including sourcing strategy, business case development, governance and vendor management.

NelsonHall analysts and advisors support organizations in sourcing strategy development, RFP development, and vendor short-list development. We have an evidence-based approach that ensures you have the facts not the hype.

NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.

Information Search - New

NelsonHall has recently launched a new site search facility to enable you to find precisely the information you need rapidly and easily.

NelsonHall Perspectives

NelsonHall Perspectives complement our market analyses and vendor assessments by providing insight into the latest industry developments.

  • Xerox Acquisition of ACS

    September 2009 | Nelson-Hall Perspectives by Rachael Stormonth

    This NelsonHall Perspective analyzes the acquisition of ACS by Xerox.

    On Monday September 28, Xerox announced its intention to acquire 100% of ACS common stock in a cash and stock transaction (c. 70% stock and 30% cash) valued at $63.11 per share, a 33.6% premium to the Friday's closing price. The cash portion is to be financed with $1bn from combined company cash and existing revolving credit agreements, plus $3bn to be raised in the capital markets. The transaction includes refinancing of $2bn of ACS debt.

    ACS board has voted unanimously in favor of the transaction.

  • HP's Infrastructure Utility Computing Offering

    August 2009 | Nelson-Hall Perspectives by Dominique Raviart

    This document analyzes the three utility computing offerings of HP and also includes a section on the work done by HP for Syngenta.

  • Capgemini and Coca-Cola Enterprises: Right-Shore F&A Service Provision

    June 2009 | Nelson-Hall Perspectives by Katharina Grimme

    As part of its global 'Rightshore' strategy, Capgemini is focusing on growing delivery capability in Central America with the intention to provide nearshore capability for the North American market.

  • Fidelity National Information Services Acquires Metavante Technologies

    April 2009 | Nelson-Hall Perspectives by Andy Efstathiou

    This NelsonHall Perspective analyzes the acquisition of Metavante Technologies by Fidelity National Information Services.

    On April 1, 2009 Fidelity National Information Services (FIS) announced it had agreed to acquire Metavante Technologies (MV) in a stock exchange transaction.

  • First Data - International Business

    March 2009 | Vendor Analysis by Andy Efstathiou

    Analyzes the offerings and capabilities within First Data's international payments business.

  • MasterCard's Card Processing Offerings

    February 2009 | Nelson-Hall Perspectives by Andy Efstathiou

    This NelsonHall Perspective analyzes MasterCard's card processing offerings

    MasterCard's strategy is built around effective leverage of its network, which it has completely rebuilt in the past 5 years.

  • Steria Update

    January 2009 | Nelson-Hall Perspectives by Rachael Stormonth

    Steria with its Indian presence, a strengthened AM offering and new F&A and HR BPO offerings is much more aligned with the new market conditions than two years ago.

  • Impact of Events at Satyam on Clients of Indian IT Services Providers

    January 2009 | Nelson-Hall Perspectives by Rachael Stormonth

    This NelsonHall Perspective analyzes the implications of events at Satyam for clients and prospects of Indian IT services vendors.

  • TCS Acquires Citigroup Global Services Ltd. to Build a Global Financial Services BPO Business

    October 2008 | Nelson-Hall Perspectives by Andy Efstathiou

    October 8, 2008 TCS announced it had agreed to acquire Citigroup Global Services (CGSL) for $505m. CGSL, which has 12,000 workers in India and estimated $278m revenues in 2008, provides processing services for retail, corporate, and investment banking services to Citigroup.

  • Procurement BPO: Will the Market Begin to Accelerate in 2009?

    October 2008 | Market Analysis by Rachael Stormonth

    The number of major indirect procurement BPO contract signings in the public domain in the last year has been lower than anticipated. However.....