View NelsonHall Insight blogs and newsletters for analysisof the latest BPO and IT Services industry developments.
Sourcing Expertise
Industry Insight Database
NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.
Key Vendor Assessments
NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.
IT Outsourcing
NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.
BPO Market Development
The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.
Banking Sourcing
NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.
Customer Management Services
NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.
Insurance Sourcing
NelsonHall's Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of insurance industry-specific processes such as policy servicing, and claims and new business processing.
HR Outsourcing
NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.
F&A Outsourcing
NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.
Procurement Outsourcing
NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.
Document Management
NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.
Sourcing Best Practice
The sourcing best practice program assists organizations in developing best practice across the sourcing lifecycle including sourcing strategy, business case development, governance and vendor management.
NelsonHall analysts and advisors support organizations in sourcing strategy development, RFP development, and vendor short-list development. We have an evidence-based approach that ensures you have the facts not the hype.
NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.
NelsonHall Perspectives
NelsonHall Perspectives complement our market analyses and vendor assessments by providing insight into the latest industry developments.
June 2009 | Nelson-Hall Perspectives by Katharina Grimme As part of its global 'Rightshore' strategy, Capgemini is focusing on growing delivery capability in Central America with the intention to provide nearshore capability for the North American market. April 2009 | Nelson-Hall Perspectives by Andy Efstathiou This NelsonHall Perspective analyzes the acquisition of Metavante Technologies by Fidelity National Information Services. On April 1, 2009 Fidelity National Information Services (FIS) announced it had agreed to acquire Metavante Technologies (MV) in a stock exchange transaction. March 2009 | Vendor Analysis by Andy Efstathiou Analyzes the offerings and capabilities within First Data's international payments business. February 2009 | Nelson-Hall Perspectives by Andy Efstathiou This NelsonHall Perspective analyzes MasterCard's card processing offerings MasterCard's strategy is built around effective leverage of its network, which it has completely rebuilt in the past 5 years. January 2009 | Nelson-Hall Perspectives by Rachael Stormonth Steria with its Indian presence, a strengthened AM offering and new F&A and HR BPO offerings is much more aligned with the new market conditions than two years ago. January 2009 | Nelson-Hall Perspectives by Rachael Stormonth This NelsonHall Perspective analyzes the implications of events at Satyam for clients and prospects of Indian IT services vendors. October 2008 | Nelson-Hall Perspectives by Andy Efstathiou October 8, 2008 TCS announced it had agreed to acquire Citigroup Global Services (CGSL) for $505m. CGSL, which has 12,000 workers in India and estimated $278m revenues in 2008, provides processing services for retail, corporate, and investment banking services to Citigroup. October 2008 | Market Analysis by Rachael Stormonth The number of major indirect procurement BPO contract signings in the public domain in the last year has been lower than anticipated. However.....
Capgemini and Coca-Cola Enterprises: Right-Shore F&A Service Provision
Fidelity National Information Services Acquires Metavante Technologies
First Data - International Business
MasterCard's Card Processing Offerings
Steria Update
Impact of Events at Satyam on Clients of Indian IT Services Providers
TCS Acquires Citigroup Global Services Ltd. to Build a Global Financial Services BPO Business
Procurement BPO: Will the Market Begin to Accelerate in 2009?
NelsonHall's Industry Insight Database monitors vendors worldwide to assist you in keeping up-to-date with key industry capability and developments .
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ACS Acquires Pharm/DUR To Expand Pharmacy Auditing Sevices
Jul 01, 2009
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Capgemini Awarded 4-Year Consulting Contract Renewal by European Commission
Jul 01, 2009
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CIBER Awarded Contract to Implement Student Information System by Ohio University
Jul 01, 2009
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GFI Announces New Strategy Based on Verticalisation of Offerings in Southern Europe
Jul 01, 2009
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KPN Buys 51% Stake in Talk & Vision to Strengthen Video Conferencing Capabilities
Jul 01, 2009
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StatoilHydro Signs Systems Integation Letter of Intent with EDB
Jul 01, 2009
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Tieto Acquires Operations of Affecto in Latvia
Jul 01, 2009
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Watson Wyatt Awarded Pensions Administration Contract by Massey Ferguson
Jul 01, 2009
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ACS Awarded Contract for Contactless Ticketing System for New UAE Transit System
Jun 30, 2009
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Atos Origin Awarded Storage Management Contract by ING Bank
Jun 30, 2009
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BancTec Adds Image Quality Assurance To Enhance Its Document Processing Offering
Jun 30, 2009
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Ceridian Awarded HR Software & Payroll Outsourcing Contract by Hootwinc
Jun 30, 2009
NelsonHall has recently published:
Targeting U.S. Healthcare Payer BPO
Work at Home Agent (WAHA) Service Delivery
Targeting Recruitment Process Outsourcing
BPO Oportunities in U.K. Local Government
HR Outsourcing Confidence Index: April 2009
The Impact of the Economic Recession on IT Outsourcing
Mortgage BPO Assessment and Forecast
Targeting Benefits Administration
User Requirements from Payroll Services
IT Infrastructure Utility Computing Assessment and Forecast
Health & Welfare Administration - Competitive Landscape
For further details of individual market or vendor analyses published by NelsonHall, please contact Rob Hughes
