Sourcing Expertise

Industry Insight Database

NelsonHall's Industry Insight Database is a news and interpretation search facility that enables our clients to keep abreast of key industry developments that impact their sourcing and RFP decisions.

Key Vendor Assessments

NelsonHall's Vendor Assessment Service is dedicated to providing the most in-depth and insightful analysis of the world's leading IT service vendors to enable our clients to identify shortlists based on detailed evidence of vendor capability.

IT Outsourcing

NelsonHall's IT Outsourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of elements of their IT operations or systems development and support functions.

Software Testing

NelsonHall's Software Testing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their software testing function.

Banking Sourcing

NelsonHall's Banking Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of banking industry-specific processes such as payments, loans, or securities processing.

BPO Market Development

The BPO Market Development program provides an overview of BPO industry developments and the issues and requirements of service buyers. It provides timely identification of changes in market opportunity and service delivery mechanisms.

Customer Management Services

NelsonHall's Customer Management Services Program is designed for organizations considering, or actively engaged in, the outsourcing or relocation of all or part of their customer management or contact center function.

Social Media Outsourcing

NelsonHall's Social Media Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their social media activities.

Healthcare & Insurance Sourcing

NelsonHall's Healthcare & Insurance Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy servicing, and claims and new business processing.

Government Sourcing

NelsonHall's Government Sourcing Program is designed for organizations considering, or actively engaged in, the outsourcing of government industry-specific processes such as revenues & benefits, family support services, & welfare-to-work.

HR Outsourcing

NelsonHall's HR Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their HR function.

Recruitment Process Outsourcing

NelsonHall's Recruitment Process Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their recruitment function.

Payroll Outsourcing

NelsonHall's Payroll Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their payroll function.

F&A Outsourcing

NelsonHall's F&A Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their finance and accounting function.

Procurement Outsourcing

NelsonHall's Procurement Outsourcing Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their procurement function. The program also supports organizations engaged in document management outsourcing.

Document Management

NelsonHall's Document Management Program provides expert support and advice to organizations considering, or actively engaged in, the outsourcing of all or part of their inbound or outbound document management function, including document capture, print-and-mail, and print management activities. The program also supports organizations engaged in document management outsourcing.

DWP has used the NelsonHall service for several years and have found it to be a valuable source of information and advice on outsourcing markets and suppliers. The availability of NelsonHall's continuous research programs, and ready access to NelsonHall analysts, has helped our own commercial intelligence function to make better informed decisions on key sourcing projects linked to the department's commercial agenda....David Smith, Commercial Director - Department for Work & Pensions

NelsonHall analysts assist vendors in achieving increased bid success through improved industry awareness and positioning, maintaining the competitiveness of current service offerings, and identification of emerging requirements and service opportunities.

Please use "search reports" to identify market analyses and vendor assessments covering the BPO service line of interest.

For further details please contact Rob Hughes

Recent Market Analyses

NelsonHall's market analyses are detailed, evidence-based evaluations of current markets based on our own extensive primary research. They are unrivalled in the depth of analysis provided.

  • Targeting Learning BPO

    May 2012 | Market Analysis by Gary Bragar

    This report analyzes the global market for Learning Business Process Outsourcing (LBPO) and its constituent services.

    The report addresses the following questions:

    • What is the current and future market for learning BPO services?
    • What are the customer requirements and how are they changing?
    • What are the benefits / results vendors have been able to achieve for their clients?
    • What services are customers buying from learning BPO vendors?
    • What technologies and platforms are being utilized and what are the latest developments and trends emerging?
    • What is the size and growth of the learning BPO market by geography?
    • What is the size of the learning BPO market by industry and which is seeing increased demand? What is the size by small, mid and large market?
    • How leading vendors are positioned within the learning the BPO outsourcing market?
    • What are the vendor selection criteria, challenges and critical success factors for vendors targeting learning BPO?
  • Virtual Desktop Services Assessment and Forecast

    May 2012 | Market Analysis by Dominique Raviart

    NelsonHall's "Virtual Desktop Services Assessment and Forecast" consists of 82 pages.

    The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons:

    • Further lower their end-user computing costs, through the adoption of end-user segmented technologies and services
    • Drive security and centralization of data storage.

    Since then the market has changed. Demand is now driven by clients wanting to provide mobile workers and VIPs access to applications. This is the largest segment. A few early-adopters clients are also considering BYOD and user-owned devices strategies, sometimes venturing into pilot activity.

    Looking ahead, we are expecting a few shifts in the vendor landscape with the arrival of telecom services providers and Indian vendors, as well as a renewed interest from several IT services vendors, which traditionally did not pursue desktop services opportunities, for lack of profitability reasons.

  • Targeting U.K. Central Government BPO

    February 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages.

    The analysis covers:

    • Changing shape of the U.K. Central Government BPO market
    • Customer requirements, includiing market drivers and inhibitors, market segmentation, and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges & critical success factors, including vendor positioning by critical success factor for each market segment.
  • Software Testing Assessment and Forecast

    January 2012 | Market Analysis by Dominique Raviart

    NelsonHall's Software Testing market analysis consists of 89 report/presentation slides and analyzes the global software testing market.

    The "Software Testing Assessment and Forecast" report covers:

    • Changing Shape of Software Testing
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Landscape and Market Shares
    • Vendor Offerings and Delivery Capabilities
    • Vendor Targeting
    • Vendor Challenges and Success Factors
    • The Future of Software Testing.
  • Targeting WAHA Services

    January 2012 | Market Analysis by Thomas Whittle

    NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages.

    "Targeting WAHA Services" covers:

    • Changing Shape of the WAHA Market
    • Customer Requirements
      • WAHA Market Drivers & Inhibitors
      • WAHA Market Segmentation
      • Examples of WAHA Contracts
      • Application & Benefits of WAHA
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery
      • Delivery Summary for 10 Leading WAHA Vendors
      • Recruitment & Agent Models
      • Agent Training, Supervision & Deployment
      • Security
    • Critical Success Factors.

NelsonHall's January 2012 BPO Index webinar revealed strong momentum in BPO :contract signings with:

BPO TCV up 47% year-on-year in 2011

BPO TCV in Q4 2011 the highest level of Q4 signings in the past 10 years

BPO TCV in Europe at record levels in 2011