Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.
Contact Ivan Kotzev
Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
Reports by Ivan Kotzev:
Teleperformance- CX Services in Telecom and Media
Aug 26, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in CX Services in Telecom and Media. [...]view this reportdownload abstractCustomer Experience Services in Telecom and Media
Aug 18, 2020 | Customer Perspectives by Ivan Kotzev
NelsonHall's client perspective of Customer Experience Services in Telecom and Media Customer Perspective consists of 22 pages. [...]view this reportdownload abstractWebhelp- CX Services in Telecom and Media
Aug 14, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX Services in Telecom and Media. [...]view this reportdownload abstractGlobal CX Services Market Forecast: 2020 - 2024
Jul 23, 2020 | Market Forecast by Ivan Kotzev
NelsonHall's "Global CX Services Market Forecast: 2020-2024" consists of 60 pages. It is a comprehensive forecast of the CX Services market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs. [...]view this reportdownload abstractTCS - CX Services in Telecom and Media
Jul 16, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CX Services in Telecom and Media. [...]view this reportdownload abstract
Latest tweets by Ivan Kotzev:
Follow @Ivan KotzevLatest tweets from our analysts:
Latest blog posts by Ivan Kotzev:
-
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan Kotzev -
ResultsCX Advances in Europe with Huntswood Acquisition
Mar 15, 2024, by Ivan Kotzev -
CX Services in 2024: Beyond GenAI
Jan 05, 2024, by Ivan Kotzev
Commented Tracking service articles:
Teleperformance Awarded CX Services Contract by Beko UK
Mar 11, 2024 | Contracts by Ivan Kotzev
Capita Awarded £220m CXS Contract Extension by German Telecom
Feb 28, 2024 | Contracts by Ivan Kotzev
Transcom Announces Q4 2023 Revenues Down 0.9% (Up 3.3% Organic) to €189.7m
Feb 22, 2024 | Financial Results by Ivan Kotzev
ResultsCX Acquires Huntswood to Expand U.K. CX Capabilities and Client Base
Feb 14, 2024 | Mergers and Acquisitions by Ivan Kotzev
Konecta Acquires Bespoke to Expand CX Services in UK
Feb 06, 2024 | Mergers and Acquisitions by Ivan Kotzev