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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
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Latest Key Vendor Assessment
Oct 06, 2023 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 42 pages and provides a comprehensive and objective analysis of DXC Technology's IT and business process services offerings, capabilities, and market and financial strengths
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published 2024-02-20 | Project by Mike Smart
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at
[email protected].
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Published reports:
published reports related to DXC Technology within the CX Services Transformation program
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes HP ES's offerings and capabilities in social media services. HP ES is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
view this reportdownload abstractNov 05, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes HP's offerings and capabilities in Customer Management Services. HP is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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