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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

Getronics - Cognitive & Self-Healing IT Infrastructure Management Services

Vendor Analysis

by John Laherty

published on Feb 21, 2023

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Report Overview:

This NelsonHall assessment analyzes Getronics’ offerings and capabilities in cognitive and self-healing IT infrastructure management services

Who is this Report for:

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Getronics is a comprehensive assessment of Getronics’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Getronics’ cognitive & self-healing IT infrastructure management services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Across IT infrastructure management services, Getronics provides several capabilities supporting cognitive IT, automation, and self-healing. These are predominantly workplace support solutions, a mix of IP and third-party tools available in modular components or as part of managed services, which include:

  • OptiShield
  • Cognitive Services
  • Customer Experience.

Buyers should note the sample use cases identified in the report, which leverage Getronics' partnership with OneReach.ai:

  • Fraud protection: proactive customer engagement to help against credit card fraud
  • Breakdown assistance: roadside assistance call deflection
  • Patient triage: voice patient triage and appointment setting
  • HR: conversational AI to effectively engage employees, driving EX and employee retention.

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