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Automation Fuelling Growth in BPO Market to ~$600bn by 2022
BOSTON, LONDON and PARIS, June 8, 2018 /PRNewswire/ --
Impact of cannibalization far outstripped by new demand creation
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Digital Banking Driving Industry Towards Specialization, Away From One-Stop Shops
BOSTON, LONDON and PARIS, May 29, 2018 /PRNewswire/ --
Banks and services vendors are turning to business process consortia to enable new digital capabilities
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Business Process Reimagination Around RPA & AI Technologies will be an $8bn Market by 2022
BOSTON, LONDON and PARIS, May 17, 2018 /PRNewswire/ --
NelsonHall's new global research report, 'Business Process Transformation Through RPA & AI', reveals major boost to BPO industry
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Digital CX Adoption Set to Boost Customer Service Outsourcing and Offshoring
BOSTON, LONDON and PARIS, March 5, 2018 /PRNewswire/ --
NelsonHall has launched a new study entitled The Client Vision for Next Generation Customer Service, which contains detailed insights into client visions for next generation customer experience (CX) services and reveals findings that are contrary to many expectations.
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Digital Customer Experience Will Enhance India's Role in CX Services Delivery
BOSTON, LONDON, and MUMBAI, India: February 19, 2018
NelsonHall and NASSCOM have launched a new study entitled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is the case - and India is set to benefit.
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