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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Capgemini - Digital Banking Services

Vendor Analysis

by Andy Efstathiou

published on Oct 04, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in Digital Banking Services.

Who is this Report for:

NelsonHall’s ‘Digital Banking Services: Transforming the Financial Services Industry’ Vendor Assessment for Capgemini is a comprehensive assessment of Capgemini’s banking industry digital services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital processes and identifying vendor suitability for digital services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of digital services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Since its inception, Capgemini has been providing consulting and IT services to the BFS industry. Capgemini delivered its first buildout of a new digital bank in 2015 for a telecom provider. The telecom provider selected Capgemini due to Capgemini’s ability to deliver digital services in the U.S.  The bank was a startup, all-digital bank. The technology was a small part of the engagement. In the engagement, Capgemini delivered

  • Consulting
  • Technology layer creation
  • FinTech ecosystem of products.

Since then, Capgemini has built its digital banking capabilities by focusing first on channel enablement, then transaction processing, data management, and now cloud migration. 

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