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Konecta and Comdata Merger Intensifies CXS Top 10 Competition
Apr 19, 2022, by Ivan KotzevAfter several months of speculation, Konecta and Comdata announced their planned merger, creating a $2bn CX services provider that positions it in the global top 10. The deal is a strategic move to respond to the growing market demand for CX transformation capabilities, greater technology investments, and a multinational scale. Konecta-Comdata combined The merger, subject to ap[...]
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Comdata: How Customer Insights Are Transforming CX in Retail & CPG
Aug 05, 2019, by Ivan KotzevA common theme in the upcoming NelsonHall CX Services in Retail & CPG report is the increasing need by sector clients to generate and operationalize insights from their customers. Technology has shifted the power to consumers who are less loyal to brands and change their buying behavior more frequently, creating micro-segments. However, while having a wealth of data such as cu[...]
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Concentrix Acquires Convergys, Becomes Second Largest CX BPS Player Globally
Jun 29, 2018, by Ivan KotzevWith its Q2 results yesterday, SYNNEX, the parent company of Concentrix, announced its intention to acquire Convergys, the second largest CX services provider and a public company with ~$2.8bn annual revenues. SYNNEX will pay ~ $2.43bn (includes $26.50 per share and repayment of $315m net debt). The transaction is expected to close by the end of 2018. The largest CX Services provider in Nor[...]
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Reshuffle in the European Customer Management Services Market: Comdata Acquires French Provider B2S
Jul 05, 2017, by Ivan KotzevOn June 8th, Italian BPS provider Comdata announced the acquisition of the French group Izium, which includes the CMS provider B2S, for ~€200m. The acquisition will be the first entry for Comdata in France and will lift the company to a top 5 CMS provider in Europe with estimated proforma revenues of ~€750m for 2017. Entry into a mature and healthy French CX market Under the de[...]
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Concentrix to Acquire Minacs in Latest Big M&A Deal to Rock the CMS Top 10
Jul 12, 2016, by Ivan KotzevYesterday, SYNNEX Corporation, the $13.3bn parent company of Concentrix, announced it is acquiring Minacs for $420m. The acquisition brings approximately $400m of revenue and $0.53 per share non-GAAP earnings. Minacs adds to Concentrix ~ 21k employees, 15k seats and 35 centers in Canada, U.S., India, LATAM, Europe, and the Philippines. The combined Concentrix/M[...]
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Risk & Reward: The Rise of the Turkish CMS Market
Nov 03, 2015, by Ivan KotzevWebhelp recently entered the Turkish CMS outsourcing market with the acquisition of Callpex, a move that is set to bring an additional €20m (~$20m) in annual revenue against its global revenue of ~$648m (2014 NelsonHall estimate). Callpex has 2,000 employees and 40 clients, and will bring with it logos in the BFSI, telecom, travel and automotive sectors, primarily in the domestic market. Thes[...]
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