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Infosys - CMS in Retail Banking
Feb 06, 2014 | Vendor Analysis by Vicki Jenkins
Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981 in Pune, becoming a public limited company in India in 1992, and being listed on the NASDAQ in 1999. [...] - view this reportdownload abstract
Transcom - CMS in Retail Banking
Feb 10, 2014 | Vendor Analysis by Vicki Jenkins
Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...] - view this reportdownload abstract
Aegis - CMS in Retail Banking
Feb 11, 2014 | Vendor Analysis by Vicki Jenkins
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55,000 employees supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...] - view this reportdownload abstract
Sitel - CMS in Retail Banking
Feb 17, 2014 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...] - view this reportdownload abstract
Serco - CMS in Retail Banking
Feb 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...] - view this reportdownload abstract
Aditya Birla Minacs - CMS in Retail Banking
Feb 19, 2014 | Vendor Analysis by Vicki Jenkins
Aditya Birla Minacs (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. The company provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Firstsource - CMS in Retail Banking
Feb 20, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...] - view this reportdownload abstract
Capita - CMS in Telecommunications/Cable/Satellite
Jul 28, 2014 | Vendor Analysis by Vicki Jenkins
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...] - view this reportdownload abstract
Sutherland - CMS in Telecommunications/Cable/Satellite
Jul 29, 2014 | Vendor Analysis by Vicki Jenkins
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...] - view this reportdownload abstract
HGS - CMS in Telecommunications/Cable/Satellite
Aug 06, 2014 | Vendor Analysis by Vicki Jenkins
Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...]