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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXD
programid = 155
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Vendor Analysis
by NelsonHall Analyst
published on Aug 05, 2011
Report Overview:
Report Outline:
Analyzes West's offerings and capabilities in social media BPO services.
Primarily, West targets and uses social-media as an extension of its current customer care services, initially with social-media representing an extension of other online channel services......
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