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Infosys - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Apr 03, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Infosys BPM is a comprehensive assessment of Infosys BPM’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys BPM’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  •  Revenue estimates
  •  Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  •  Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Infosys BPM is increasingly going to market by offering up to 70% of the implementation using existing operational models and technology and ~30% customization. A key element of the transformation roadmap is identifying the optimal time to introduce technology. The company's Digital & Ops ++ model is a shift from incremental operational changes to digital transformation in areas such as Live Enterprise Suite and QA analytics.

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