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Concentrix - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Jun 12, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

The company's Customer Experience and Knowledge Insights Group provides the value-added components for digital transformation, including customized tools and processes. It serves as the tip of the spear to enter new logos and the starting point for digital innovation.

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