DEBUG: PAGE=domain, TITLE=Cloud & Server Management,ID=1429,TEMPLATE=subprogram
toggle expanded view
programcode = ITSCLO
programid = 148
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Cloud & Server Management:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Cloud & Server Management

Track the pattern of service adoption by monitoring Cloud & Server Management contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Getronics - Cognitive and Self-Healing IT Infrastructure Management

Vendor Analysis

by John Laherty

published on Nov 07, 2019

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes Getronics 's offerings and capabilities in cognitive and self-healing IT infrastructure management

Who is this Report for:

NelsonHall’s Cognitive and Self-Healing IT Infrastructure Management Services Vendor Assessment for Getronics is a comprehensive assessment of Getronics’ cognitive and self-healing IT infrastructure management services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for cognitive and self-healing IT infrastructure management services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in cognitive and self-healing IT infrastructure management services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Getronics’ cognitive and self-healing IT infrastructure management service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook. 

Key Findings & Highlights:

Getronics provides cognitive and self-healing IT infrastructure management services predominantly through its workplace support services, which include:

  • Proactive intelligence: includes automated self-healing to detect and correct without human intervention. It also provides 360-degree audit, which puts an agent on every endpoint device, and brings attributes back on a real-time basis on that device and measures the health of the device. It provides pop up recommendations to end-users (i.e., disk is full), and can do a clean disk routine based upon the end-user saying yes to the request
  • Self-service: ability to deliver a one-click resolution where it can automate functions (i.e., difficulty accessing an application) and provide custom automation based on scripting. Here, it looks at the 30-40 top tickets across the service desk, resolving many of these through pre-defined automated resolutions. It also allows the agent to use the dashboard for one-click resolution to find other end-points with similar configuration issues and remediate. It also includes voice authenticated password unlock and resets
  • Next-generation service desk: provides integrated ITSM (ServiceNow) and intelligent analytics, and within ServiceNow, a mini dashboard linked to proactive analytics to assess the health of the device against a traffic-light system. In addition, retrospective analysis to determine root cause.

Login to get full access:

close