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Genpact- IoT Services

Vendor Analysis

by Dominique Raviart

published on Feb 24, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in IoT.

Who is this Report for:

NelsonHall’s IoT Services Vendor Assessment for Genpact is a comprehensive assessment of Genpact’s IoT service offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for IoT services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the IoT sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact’s IoT service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components, accelerators, and “platforms” 
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy 
  • Analysis of the company’s strengths, weaknesses and outlook.

 

Key Findings & Highlights:

Genpact has a horizontal service line for IoT that provides consulting, implementation, and operations. The IoT service line has ownership, through its leader, over P&L, sales, CoE, and delivery. Its core team  comprises ~450 IoT personnel (at the end of CY 2016). 

The IoT service line also call upon capabilities in other Genpact units, e.g. analytics, digital (which also includes ML, LP/NPG, and RPA), and other Genpact units. 

Genpact’s IoT service line targets manufacturing, supply chain, and aftermarket services functions in the manufacturing sector. This, along with its background as a GE captive and the emergence of GE Digital’s Predix as an IoT platform (with strengths in the manufacturing sector), explains why GE remains a key element of Genpact’s IoT strategy.  

Genpact has ~200 developers trained on Predix. An estimated 50 are certified by GE. Genpact is targeting to train 1k personnel on Predix by December 2017.  

Genpact’s IoT service line offers a wide range of services including consulting, systems integration, and managed services.  

Genpact highlights that one of its USPs is its Machine to P&L Impact approach, which it uses across phases of IoT projects. 

Machine to P&L relies on a business benefit-led service (as opposed to a IoT technology based approach). It is built around eight steps, ranging from a business perspective (“re-define” business outcomes to business process re-engineering, or “redesign” business processes and identify data needs), to operations and monitoring (taking an iterative approach, and feeding back into the design phase).  

 

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