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Aon Hewitt - Learning BPO

Vendor Analysis

by Gary Bragar

published on Aug 07, 2013

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Report Overview:

Learning services offered by Aon Hewitt include:

Learning care; learner support including:

  • Administration
  • Maintenance
  • Learner help desk services

Catalog and session management:

  • Creation and maintenance of courses and learning plans
  • Complete session lifecycle management from publishing to course close-out

On-demand content:

  • Access to a selection of e-learning courses
  • Measurement and reporting

Learning technology support:

  • System administration support for e-learning
  • Learning technology platform(s)
  • Operations and support.

Who is this Report for:

NelsonHall's Learning BPO Services Vendor Assessment for Aon Hewitt is a comprehensive assessment of Aon Hewitt's learning services offerings and capabilities designed for:

  • Buyers of learning services, including sourcing managers monitoring the capabilities of existing suppliers of learning outsourcing and identifying vendor suitability for Learning RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Aon Hewitt's learning services outsourcing offerings, capabilities and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including the geography of delivery locations.

Key Findings & Highlights:

HR learning services offered by Aon Hewitt include:

  • Learning care; learner support including:
  • - Administration
  • - Maintenance
  • - Learner help desk services
  • Catalog and session management:
  • - Creation and maintenance of courses and learning plans
  • - Complete session lifecycle management from publishing to course close-out
  • On-demand content:
  • - Access to a selection of e-learning courses
  • Measurement and reporting
  • Learning technology support:
  • - System administration support for e-learning
  • - Learning technology platform(s)
  • - Operations and support.

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