Vendor Analysis
published on Aug 05, 2011
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Report Overview:
Report Outline:
Analyzes TeleTech's offerings and capabilities around social media services.
TeleTech began developing social-media capabilities in late 2009 as a logical next step in developing their overall service offerings. Social-media offerings fall within TeleTech's 'Customer Service Innovation' line, being marketed as an across-channel optimizer, rather than an offering in isolation......