Reports related to Foundever

• Sitel - CMS in High Tech

  Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

  Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries.  [...]

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• Sykes - CMS in High Tech

  Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

  Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care.  [...]

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• Sitel - CMS in Healthcare (Payer and Provider Support)

  Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...]

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• Sykes - CMS in Healthcare (Payer and Provider Support)

  Jun 24, 2015 | Vendor Analysis by Vicki Jenkins

  Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]

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• Sitel - CMS in Telecommunications/Cable/Satellite

  Jan 05, 2015 | Vendor Analysis by Vicki Jenkins

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...]

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• Sykes - CMS in Telecommunications/Cable/Satellite

  Jan 05, 2015 | Vendor Analysis by Vicki Jenkins

  Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]

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• Sykes - WAHA Services

  Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst

  Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]

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• Sitel - WAHA Services 2014

  Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst

  Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]

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• Sitel - CMS in Retail Banking

  Feb 17, 2014 | Vendor Analysis by Vicki Jenkins

  Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]

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• Sitel - Multi-Channel CMS

  Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

  SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]

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